Manager, Customer Solutions Centre

Location: Dubai, United Arab Emirates

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Go-to-Market & Product Commercialization, Credit & Consumer Value Proposition (CVP)

Role Purpose

Lead commercialization, go-to-market, and growth of a co-badge credit portfolio in the UAE. Define product tiers, CVPs, pricing and interchange inputs; drive issuer adoption; manage engagement key ecosystem stakeholders; and support successful launch and scale-up of co-badged credit card programs that grow portfolio size, spend activation and revenue.

Key Responsibilities

Product Strategy & Portfolio Management

• Define the co-badge credit product strategy, roadmap, tier architecture, pricing/CVP inputs and interchange approach with Business Development and central product teams.
• Align product plans with Mastercard regional objectives, UAE market dynamics, regulatory requirements and issuer/customer needs.
• Monitor adoption, spend behaviour, profitability and portfolio performance to refine strategy and investment priorities.

Consumer Value Proposition (CVP) Development

• Design differentiated CVPs across mass, affluent, premium and ultra-premium tiers in collaboration with central product teams.
• Develop benefit frameworks spanning travel, lounge access, dining, entertainment, rewards, cashback, digital/e-commerce, insurance and protection.
• Build business cases, ROI assessments and recommendations for new benefits and proposition enhancements.

Partnership Management

• Act as the product lead for partner engagement, aligning product standards, customer experience, branding and acceptance strategies.
• Identify strategic partnership opportunities and coordinate joint product development, launch plans, governance forums and market expansion activities.

Issuer Engagement & Product Customization

• Partner with issuing banks to develop customized propositions aligned with issuer customer strategies and scheme guidelines.
• Advise issuers on segmentation, rewards, pricing, benefit optimization, acquisition opportunities and launch strategies through workshops and client engagement.

Product Commercialization & Go-to-Market

• Lead end-to-end product and customized CVP commercialization of co-badge credit products from concept to market launch.
• Support Business Development team to develop go-to-market strategies for specific issuers and strategic merchants.
• Support business development efforts through product positioning, client presentations, and solution selling.
• Work with Central Product team to create sales enablement materials, product guides, competitive analyses, and commercialization toolkits.
• Track pipeline opportunities and support issuer acquisition and conversion activities.

Stakeholder Management

• Work closely with central product, Cardholder Services and partnership teams; issuing banks; Mastercard Account Management; Loyalty and Services teams; and Finance and Pricing teams.
• Influence senior internal and external stakeholders to secure alignment on strategic product initiatives.

Performance Management

• Define product KPIs and success metrics.
• Monitor portfolio growth, new card issuance, spend and activation, revenue performance, benefit utilization and customer engagement.
• Develop recommendations to improve product economics and cardholder value.
• Provide regular performance reporting and strategic recommendations to leadership.

________________________________________

Qualifications & Experience

• Deep understanding of consumer credit card products, portfolio economics, rewards, and loyalty programs.
• Experience developing and managing premium and mass-market card propositions
• Demonstrated ability to build product strategies, business cases, and commercialization plans
• Strong stakeholder management and influencing skills across senior client and internal audiences
• Proven track record of launching and scaling payment or card product

________________________________________

Success Measures

• This role will be on Sales Incentive Plans with defined enablement, volume-based and revenue-based targets.
• Achievement of annual business and product objectives.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.