Director, Business Administration

Location: London, England (Angel Lane)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director – Strategy & Planning

Role Purpose

The Director – Strategy & Planning supports the President of UK&I and the Division Leadership Team by translating strategy into clear priorities, strengthening execution discipline and enabling effective decision-making across the division. The role acts as a trusted advisor, connector and facilitator, ensuring senior leadership time is focused on the highest-value opportunities, risks and outcomes.

Key Responsibilities

Strategic Alignment and Execution

• Partner with the President and Division Leadership Team to translate strategic priorities into clear plans, actions and measurable outcomes.
• Drive high-priority strategic initiatives and cross-functional projects from conception to delivery, ensuring accountability, timely execution and visible impact.
• Monitor relevant market developments, identifying emerging risks, opportunities and implications for the division.

Leadership Team Operating Rhythm

• Own and continuously improve the Division Leadership Team’s operating cadence, ensuring meetings are purposeful, action-oriented and tied to business priorities.
• Lead the planning, design and facilitation of Leadership Team meetings, annual planning processes and strategy reviews.
• Track decisions, actions and follow-through to strengthen execution discipline and leadership alignment.

Executive Reporting, Briefings and Communications

• Own executive-level reporting, business updates, scorecards and leadership communications for internal and external audiences.
• Prepare briefing materials, talking points, meeting objectives and follow-up actions for executive client meetings, strategic customer engagements, industry events and speaking opportunities.
• Develop leadership communication strategies that increase transparency, connectivity and employee understanding of organisational priorities.

Data Strategy

• Ensure the division has a clear data strategy that equips the Division Leadership Team and broader teams with the data, analytics and insights needed to monitor market trends, understand customer performance and inform strategic decision-making.
• Drive alignment on divisional data priorities, working across relevant teams to strengthen the quality, accessibility and effective use of data and insights.

Commercial Strategy and Pricing

• Establish and oversee an effective market-level process for managing pricing proposals, working with Account Teams, Product Teams and Customer Economics to ensure proposals are robust, coordinated and progressed efficiently.
• Ensure the customer and Division P&L impacts of pricing proposals are clearly understood and that proposals are aligned with applicable regulatory requirements.
• Drive the UK&I commercial strategy, identifying and enabling opportunities to generate material, sustainable incremental revenue for the division.

People Leadership

• Provide people leadership for the Pricing & Commercial Strategy Manager and Data Strategy & Analytics Manager, setting clear direction, expectations and priorities.
• Support team effectiveness and development by coaching individuals, strengthening capability and creating clarity on ownership, deliverables and ways of working.
• Ensure the work of your direct reports is well connected to divisional priorities, leadership decision-making and the broader UK&I strategic agenda.

Culture and Ways of Working

• Foster a culture of collaboration, accountability, continuous improvement and proactive problem-solving across the division.
• Build strong relationships across senior stakeholders, business partners and cross-functional teams to enable effective alignment and delivery.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.