Operations System Specialist

• Job Title: Operations Systems Specialist
• Reports to: Ops Systems Manager
• Department: Information Technology (IT)

Job Summary

The Operations Systems Specialist is responsible for overseeing the integrity, accuracy, and consistency of restaurant-related I.T. systems across the restaurant brand. This role focuses on Point-of-sale, integrations, food cost systems, maintaining accurate menu pricing, updating recipes, and supporting the overall functionality of restaurant operating systems. This position will collaborate closely with marketing, culinary, finance, and operations teams to ensure that all digital and physical menu information aligns with strategic goals and compliance requirements.

Key Responsibilities

Menu Data Management

• Update and manage menu pricing, product details, and descriptions in restaurant management systems for Mary Brown’s & Fat Bastard Burrito
• Coordinate seasonal and promotional menu changes across all restaurant locations.
• Ensure menu updates are accurately reflected in all customer-facing platforms, including POS systems, online ordering, and delivery apps.
• Support the testing and implementation of the new restaurant and enterprise level systems.
• Food Cost and Inventory Systems
• Maintain and update food cost systems, ensuring accurate cost of goods sold (COGS) reporting and ingredient pricing.
• Monitor vendor prices and ingredient cost fluctuations; ensure updates are implemented consistently across the system.
• Collaborate with the finance team to optimize food cost reporting and analysis.
• Recipe Management and Standardization
• Develop and maintain a centralized recipe database with accurate ingredient lists, quantities, and preparation instructions.
• Partner with culinary teams to document new recipes and ensure consistency in food preparation standards.
• Ensure that recipe updates are disseminated across all relevant platforms, including training materials for kitchen staff.
• System Optimization and Support
• Act as the subject matter expert on restaurant systems, including POS, inventory, menu management, and food cost systems.
• Collaborate with IT to troubleshoot system issues, coordinate updates, and recommend improvements to streamline menu management processes.
• Train restaurant managers and kitchen staff on system updates, menu management, and food cost reporting tools.
• Compliance and Quality Assurance
• Ensure all menu and recipe data comply with health, safety, and regulatory standards.
• Conduct regular audits to verify accuracy in ingredient specifications, yields, allergen information, and nutritional data (if available)
• Collaboration and Communication
• Serve as the primary point of contact for menu and food cost data inquiries from cross-functional teams.
• Coordinate with marketing to ensure menu updates align with promotional schedules.
• Actively participate in cross-functional meetings to align menu management strategies with company objectives.

Required Skills and Qualifications

• Bachelor's degree or College diploma in business, IT, or related field, or equivalent related work experience
• Minimum of 3-5 years of experience in restaurant operations, menu management, or culinary cost control.
• Proficiency in restaurant management software (e.g., POS systems, inventory management, menu pricing tools).
• Strong analytical skills with the ability to interpret and analyze data related to food cost and menu performance.
• Knowledge of food safety and regulatory compliance standards.
• Exceptional organizational skills, detail-oriented, and able to handle multiple projects simultaneously.
• Excellent communication skills, with the ability to train and support staff across locations.

Preferred Qualifications

• A high level of understanding of multiple POS systems
• A high level of understanding of back of house office systems
• Proficiency in the Microsoft Office suite of products including excel, word and PowerPoint

Key Competencies

• Attention to Detail: Ensures all menu data and recipes are accurate and complete, understanding the impact on brand consistency and food cost.
• Analytical Thinking: Applies data insights to optimize menu performance and food cost strategies.
• Communication: Able to effectively train and communicate updates to restaurant managers and kitchen staff.
• Problem Solving: Identifies system inefficiencies and works proactively to improve menu management processes.
• Cross-Functional Collaboration: Works closely with culinary, finance, operations, and IT teams to achieve common goals.
• Is a team-oriented person who can break down and communicate complex I.T related problems.

About Us

MBI Brands (the “Company”) is one of Canada's largest privately held restaurant companies, franchising and operating two premium QSR brands—Mary Brown's Chicken and Fat Bastard Burrito. Both brands have established MBI Brands as a nationally recognized franchisor of choice. Renowned for its family-like culture, the Company fosters an environment where team members can grow, thrive, and make meaningful contributions. Driven by a dedicated team of Operators Who Care, MBI Brands is committed to excellence, best‐in‐class service, and serving guests, teams, and communities worldwide.

We are a team of Operators Who Care, strongly focused on excellence, best-in-class service, and caring for our guests, teams and communities across the globe. We celebrate our people—from new hires to our most tenured employees—creating a culture built on respect, inclusivity, collaboration and teamwork. With nearly 400 locations worldwide and plans to double our footprint in the next few years, we are embarking on exciting expansions into both new and existing markets, including the UK, Mexico, India, and Pakistan.

MBI Brands holds the prestigious Canada’s Best Managed (Platinum Member) designation and has also received numerous awards, including the Canadian Franchise Association’s Franchisee Satisfaction Award and recognition as one of the Best Places to Work.

We are proud to offer a range of unique and attractive benefits:

Extended health benefits coverage including dental coverage, critical illness coverage, life insurance, and long-term disability

Eligibility to participate in our retirement savings plan with employer match

Minimum of three weeks paid vacation

Career advancement opportunities

Wellness programs, with an on-site gym and personal trainer

Bonus eligibility: discretionary annual bonus.

Base Salary $70,000.00 to $80,000.00. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

This posting is for an existing vacancy.

MBI Brands is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where employees feel valued, respected and inspired to thrive as their authentic selves. We value diversity of thought and the unique skills, perspectives and experience each individual brings to the Company. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+.

We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.