End-User Systems Engineer

Location: Collegedale, TN

Join America’s favorite family bakery since 1934—home of Little Debbie®, Drake’s® Cakes, and Sunbelt Bakery® Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You’ll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you’ll discover a better way to live and work.

Pay

• Salaried grade 5, 8, or 10
• $64,000 - $105,900 / year, depending on experience and qualifications.
• Actual salaries may vary and in some cases may be higher with extensive experience and strong performance. This position is part of a career ladder that includes multiple grades, indicating potential for advancement.

Exempt

Schedule

1st Shift (Monday – Friday, 8:00 a.m. – 5:00 p.m.)

Hybrid-remote with minimum three days on-site per week

Location

10260 McKee Road, Collegedale TN 37315

Job Summary

McKee Foods is seeking an End-User Systems Engineer to join our newly formed Digital Workplace Services team. In this role, you will act as a subject matter expert for our End-User Computing (EUC) environment, overseeing the core infrastructure that powers how our employees work.

Working alongside IT Helpdesk and other End-User Engineers, you will ensure a seamless, modern, and highly available digital workspace. You will collaborate with a core team to manage and modernize our Workspace ONE, IGEL, Active Directory, and Google Workspace platforms. This is a dynamic role that blends daily operational excellence with big-picture architecture and continuous improvement.

Workspace Engineering: Collaborate on the administration, architecture, and maintenance of Workspace ONE (WS1) and IGEL OS infrastructure, ensuring reliable and scalable delivery of virtual desktops and applications.

Endpoint & Image Management: Build, maintain, and continuously optimize standard endpoint images for both physical and virtual devices. Manage device provisioning, patching, and the overall lifecycle of enterprise hardware and thin clients.

Project & Initiative Delivery: Participate in platform upgrades, migrations, and continuous improvement initiatives using a hybrid Agile-Waterfall methodology, balancing structured enterprise planning with iterative execution.

Cross-Team Collaboration & Escalation: Act as an escalation point for the IT Helpdesk for applicable incident tickets. Partner closely with Infrastructure and Security teams to deliver a unified, frictionless digital experience for all employees.

Application Delivery & Automation: Package, deploy, and maintain applications across WS1 and virtualized platforms. Leverage scripting (PowerShell) to automate routine manual tasks, deployments, and remediation workflows.

Performance & Troubleshooting: Proactively monitor system health, login times, and resource utilization. Resolve complex performance, access, and stability issues impacting the end-user environment.

Security & Compliance: Apply strict endpoint security standards—including OS patching, device hardening, and access controls—in alignment with Security team policies.

Identity & Access Integration: Support authentication and secure access for workspace platforms by co-managing Active Directory, Group Policy (GPO), and Okta integrations.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• 2+ years of experience in IT operations, systems engineering, or enterprise end-user computing environments
• Hands-on experience administering unified endpoint management (UEM) or enterprise collaboration suites (e.g., Google Workspace)
• Working knowledge of Active Directory and Group Policy (GPO)
• Experience deploying and supporting enterprise applications at scale
• Strong analytical and troubleshooting skills across endpoints, virtual environments, and network/access issues

Preferred Qualifications

• Direct experience administering Workspace ONE (WS1), IGEL OS, Google Workspace, and WebEx.
• Experience building and maintaining Windows endpoint images, including complex patching and system configuration
• Familiarity with Okta or similar modern identity/SSO providers
• Scripting and automation experience (PowerShell or similar)
• Understanding of modern zero-trust endpoint security practices
• Experience working in large-scale manufacturing or hybrid enterprise IT environments
• Experience using ITSM ticketing systems (e.g., Freshservice, ServiceNow) for managing incidents and service requests.
• Experience collaborating within a team utilizing project tracking tools like Jira.
• Proven experience leveraging AI tools as a force multiplier for delivering quality research, building standard processes, and automating workflows.

Benefits

• Competitive weekly pay
• Profit-sharing cash bonus program
• 401(k) with matching contributions
• 25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
• Medical insurance, including health, dental, vision and prescription drug plan
• Supplemental plans, including life insurance
• Fully-paid parental leave
• Health Center and Pharmacy
• Mental wellness counseling (on-site in TN, virtual elsewhere)

Employee Assistance Program (EAP)

Exercise and recreation facility

Wellness programs with incentives

Tuition reimbursement

Credit Union

Short-term and long-term disability benefits (company-paid)

We are an Equal Opportunity Employer