Workday Solutions Delivery Manager

Location: CAN, ON, Mississauga

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The Workday Solutions Delivery Manager is accountable end to end for Workday solution delivery, resource management, and operational performance within the HCM Technology portfolio. The role owns execution across Program Increment (PI) delivery, Workday enhancements, AMS oversight, production support, resource capacity and allocation, continuous improvement, and small-to-medium Workday projects.

As the primary technology delivery partner for Workday stakeholders, this leader is accountable not only for individual deliverables but also for making sure the right resources and skills are applied to the highest-priority work at the right time. The role combines solution ownership, delivery leadership, service management, and resource management, and remains accountable for outcomes whether work is performed by internal resources or strategic delivery partners.

This is an individual-contributor role with no direct reports. The Workday Solutions Delivery Manager leads through influence, clear plans, transparent reporting, and agreed accountability with internal teams, HCM Solution Managers, and delivery partners.

Key Responsibilities

PI Planning & Delivery

• Own execution of Workday PI commitments within the assigned solution portfolio.
• Translate approved business priorities into executable delivery plans and resource requirements.
• Maintain the Workday delivery backlog so work is refined, estimated, prioritized, and sequenced.
• Establish achievable PI commitments based on priority, technical dependencies, and available capacity and capability; do not accept commitments without a realistic assessment of both.
• Coordinate functional, technical, integration, security, testing, and vendor resources required for delivery.
• Monitor execution against PI commitments and proactively address schedule, scope, dependency, capacity, or quality issues.
• Provide accurate delivery forecasts and regular reporting on committed versus completed scope, risks, trade-offs, and decisions required.

Resource Management, Capacity Planning & Allocation

• This is a core accountability of the role, not an administrative responsibility. The role directs the allocation of Workday delivery capacity without direct people-management responsibility.
• Own resource planning and allocation across Workday PI delivery, AMS, enhancements, technical debt, and small projects.
• Maintain an integrated view of Workday demand, available capacity, required skills, committed resources, utilization, and upcoming demand.
• Allocate internal and partner resources based on business priorities, delivery commitments, operational risk, and required technical and functional skills, in coordination with resource owners.
• Balance capacity between planned PI delivery and BAU and production-support requirements.
• Identify capacity constraints, skill gaps, and resource conflicts before they affect delivery commitments; recommend prioritization, sequencing, scope adjustment, or incremental capacity when demand exceeds available resources.
• Partner with vendors so appropriate functional and technical capabilities are assigned to Workday technical deliverable, and challenge vendor staffing that does not meet agreed skill, quality, or performance expectations.
• Manage transitions, onboarding, knowledge transfer, and continuity for resources supporting the Workday service.
• Reduce dependency on individual resources through documentation, cross-training, and succession coverage.
• Provide resource and capacity forecasts as inputs to HCM portfolio and financial planning, and keep assignments aligned with funded capacity and approved portfolio priorities.
• Escalate structural capacity or capability gaps with clear recommendations and business impact.

Workday AMS & Production Service Ownership

• Own day-to-day oversight of Workday AMS within the assigned portfolio.
• Ensure incidents, service requests, defects, and problems are prioritized, assigned, and resolved effectively.
• Manage ticket backlog, aging, SLA performance, recurring issues, and production risk.
• Ensure ServiceNow accurately reflects issue status, accountability, and resolution.
• Require root-cause analysis for significant or recurring incidents, and track corrective actions that address underlying causes through completion.
• Monitor vendor resource performance, technical and functional quality, continuity, and knowledge coverage.
• Hold AMS providers accountable for proactive support and continuous improvement.
• Escalate systemic vendor-performance concerns to the HCM Vendor Operations Lead.
• Identify recurring failure patterns and lead systemic technical improvements.

Enhancement & Small-to-Medium Project Delivery

• Own Workday enhancements and small-to-medium projects that predominantly reside within the Workday domain.
• Develop scope, estimates, resource plans, timelines, and delivery approaches.
• Assign and coordinate appropriate functional, integration, security, testing, and AMS resources.
• Manage execution through testing, deployment, stabilization, and operational transition.
• Maintain accountability for the Workday components of larger cross-HCM programs led by Portfolio/Program Management.
• Ensure project work does not unintentionally compromise PI or critical AMS commitments.

Workday Solution Management

• Maintain strong knowledge of Workday functionality, configuration, integrations, security, and business-process dependencies within the assigned portfolio.
• Develop strong relationships with HR and Payroll stakeholders and translate business priorities into sustainable Workday solutions.
• Partner with the HCM Architect on changes involving significant architectural decisions.
• Maximize standard Workday capabilities and reduce unnecessary customization.
• Identify technical debt and include appropriate remediation in delivery planning.
• Assess Workday release impacts and coordinate adoption of relevant new capabilities.
• Balance immediate business requirements with long-term platform sustainability.

Production & Release Readiness

• Ensure Workday changes follow established development, configuration, testing, security, migration, change, and production-control requirements.
• Confirm appropriate technical and business testing has been completed and production-readiness criteria are met before deployment.
• Validate production support, monitoring, deployment, rollback, and stabilization plans.
• Engage the Technical Delivery Lead for complex, high-risk, or cross-platform releases.
• Ensure post-production stabilization actions are completed and transitioned into normal operations.

Financial & Vendor Stewardship

• Provide resource demand and capacity inputs into Workday forecasts and annual and ongoing capacity planning.
• Monitor vendor capacity against funded commitments and planned demand; identify inefficient use of vendor capacity and recommend adjustments.
• Validate that resource requests are backed by defined demand, outcomes, and appropriate skill requirements.
• Partner with Vendor Operations on systemic provider-performance issues, contractual service expectations, and resource-model improvements.

Stakeholder & Delivery Governance

• Serve as the primary HCM Technology delivery partner for the assigned Workday portfolio.
• Give stakeholders clear visibility into commitments, capacity, delivery health, risks, and trade-offs.
• Facilitate fact-based prioritization when demand exceeds capacity.
• Resolve issues at the appropriate level, escalating decisions rather than routine execution problems.
• Coordinate closely with other HCM Solution Managers where Workday work creates downstream dependencies.

Decision Rights

• Although the role has no direct reports, the Workday Solutions Delivery Manager is empowered to:
• Allocate Workday delivery resources across approved priorities and commitments.
• Manage Workday delivery sequencing within established business priorities, and recommend sequencing changes when demand exceeds capacity.
• Determine whether sufficient capacity and capability exist before accepting delivery commitments.
• Hold AMS and delivery partners accountable for performance and resource quality, and require replacement or remediation plans for vendor resources that consistently do not meet expectations.
• Make routine operational and delivery decisions without VP-level intervention.
• Escalate cross-platform technical risks to the Technical Delivery Lead and architecture decisions to the HCM Architect.
• Escalate material priority, funding, or business trade-offs with clear options and recommendations.

Basic Requirements

• 8+ years of progressive experience delivering Workday or comparable enterprise HCM solutions.
• Bachelor's degree in Information Technology, Human Resources, Business, Computer Science, or equivalent experience.
• Demonstrated experience with Workday application delivery, enhancement management, AMS, and production support.
• Proven experience managing resource capacity, allocation, and competing priorities across mixed internal and vendor delivery teams without direct reporting authority.
• Experience leading PI Planning and managing multiple concurrent PI commitments, enhancements, production demands, and projects.
• Strong working knowledge of Workday configuration, security, integrations, testing, and release management.
• Strong understanding of incident, problem, change, release, and service-management disciplines.
• Demonstrated ability to translate business demand into realistic resource and delivery plans.

Preferred Skills/Experience

Workday certifications and/or deep hands-on experience in the relevant Workday functional or technical domain (strongly preferred).

Experience managing global onshore/offshore delivery models and managed-service providers.

Experience with Agile delivery practices and ServiceNow-based service management.

Familiarity with SOX/ITGC, privacy, and audit requirements affecting HR technologies.

Strong vendor, stakeholder, and executive communication skills.

Ability to make decisions, manage trade-offs, and hold delivery teams and partners accountable for outcomes through influence.

Measures of Success

PI commitments delivered predictably with appropriate quality.

Resource capacity aligned to the highest-priority business outcomes.

Improved accuracy of resource forecasts and delivery commitments.

Capacity constraints and skill gaps identified before they affect delivery.

Reduced resource bottlenecks and dependence on individual SMEs.

Improved Workday platform stability, with fewer recurring incidents and a reduced AMS backlog.

Improved AMS resource capability, continuity, and accountability.

Small-to-medium initiatives delivered without unnecessary executive intervention.

Increased use of standard Workday capabilities and reduced avoidable technical debt.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$99,100 - $132,100

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