AC Strategic Account Customer Analyst

Location: USA, VA, Richmond

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

The AC Strategic Account Customer Analyst will serve as a single point of contact for sales teams and internal departments while supporting the Group Purchasing Organization (GPO) and contract needs of several multi-million-dollar accounts. This role is responsible for managing the overall GPO and contract health of assigned accounts.

Position Responsibilities

• Drive processes with internal teams to manage the overall health of assigned accounts in accordance with team service-level agreements and established metrics for rostering, margin opportunities, and contract connections.
• Act as a consultative partner, building strong relationships and serving as a single point of contact for day-to-day contract activities across several large, multi-million-dollar accounts.
• Build and maintain strong relationships with internal and external business partners, including Account Managers, customers, Group Purchasing Organizations, Contract Administration, and suppliers.
• Proactively communicate account health to Account Managers and customers, highlighting progress related to GPO and contract connections, margin opportunities, and customer projects.
• Deliver timely, high-quality resolutions by assessing account issues, researching available resources, and applying appropriate solutions.
• Make sound decisions in situations involving ambiguity, complexity, and incomplete information.
• Obtain supporting contract documentation from suppliers through ongoing correspondence and assist customers with resolving eligibility issues.
• Ensure service-level expectations are consistently met or exceeded.

Critical Requirements

• Excellent verbal and written communication skills.
• High level of confidence and professionalism when communicating with internal and external customers.
• Strong attention to detail and organizational skills.
• Strong problem-solving skills, including the ability to analyze information, identify root causes, and use available resources to resolve complex or escalated issues in a timely manner.
• Ability to quickly adapt to changing priorities and business needs.
• Ability to prioritize, multitask, and balance the needs of internal and external customers.
• Intermediate to advanced proficiency in Microsoft Excel, including pivot tables, formulas, and analysis of large datasets.
• Ability to understand both the big picture and supporting details.
• 2+ years of experience providing customer, sales, or contract administration support.

Additional Requirements / Preferred Qualifications

Ability to foster effective working relationships within and across organizational teams.

Ability to work independently with minimal supervision.

Results-oriented mindset.

Group Purchasing Organization (GPO) and/or contract knowledge preferred.

Salesforce experience preferred.

Experience interacting with executive-level stakeholders.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$57,500 - $95,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Additional Locations: USA, FL, Remote