People Technology & Automation Analyst

You’re only human.

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. And as part of the Medibank Group, you'll join an organisation united by that shared purpose.

We’re looking for a People Technology & Automation Analyst to join People Services and improve how our People & Culture team experiences everyday processes, systems and services. You’ll put People & Culture colleagues at the heart of change by listening to their needs and turning process pain points into simple, scalable digital experiences. Using Microsoft Power Platform and approved AI capabilities, you’ll partner with stakeholders supporting People & Culture to reduce manual effort and make everyday work easier for the team.

The opportunity

• Work with People & Culture colleagues and leaders to understand their needs and improve their everyday experience of people processes and services
• Listen to feedback, map People & Culture service journeys and identify opportunities to make team processes simpler and more human
• Create helpful digital and AI experiences that give People & Culture colleagues timely, clear and consistent support
• Turn People & Culture needs and service challenges into practical solutions that are easy for the team to use and scale
• Connect People & Culture information and services so the team can access what they need with less effort
• Involve People & Culture users in testing and continuously improve solutions based on their feedback and experience
• Monitor how People & Culture solutions are working and respond quickly when colleagues encounter issues or barriers
• Design inclusive and trusted People & Culture experiences that protect privacy, support accessibility and use AI responsibly
• Build confidence across People & Culture through demonstrations, coaching and clear guidance that supports new ways of working

About you

You’re naturally curious about how People & Culture work gets done and how it could work better. You enjoy listening to colleagues, solving service problems and using technology to improve the experience of the team.

You’ll ideally bring

Experience designing and delivering digital solutions for People & Culture processes or services using Power Apps, Power Automate, SharePoint

Experience creating AI agents or conversational solutions that support People & Culture teams, using Copilot Studio or similar enterprise platforms

Strong process analysis, journey mapping and requirements-gathering skills, with the ability to understand People & Culture needs

An understanding of APIs, connectors, data models, permissions and solution deployment in a People & Culture environment

Experience testing, monitoring and supporting People & Culture workflows and digital services

Working knowledge of privacy, security, data governance and responsible AI, particularly when handling people information

Strong stakeholder engagement, problem-solving and communication skills, with the ability to build trusted relationships across People & Culture

Experience working with people processes, HR systems or employee services

A relevant tertiary qualification or equivalent practical experience, with Microsoft Power Platform certification desirable

Why Medibank?

This is an opportunity to bring together people experience, process improvement, automation and AI to create simpler services and better ways of working within People & Culture. You’ll partner with colleagues who support the function while developing solutions that are practical, secure and designed around the People & Culture team who use them.

Ready to help shape smarter, simpler experiences for People & Culture? Apply now.

Applications close Tuesday 3rd November

Why work for Medibank

At Medibank, we believe work should help you live better. You'll be part of a team that's reimagining how work, wellbeing and growth come together, with the flexibility, support and opportunities to make a meaningful impact while building a career that works for you and reaching your fullest human potential.

To learn more about what's in it for you, visit: https://careers.medibank.com.au/the-medibank-experience

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us [email protected] or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work