Sr Director, Business Operations

Location: Northfield, Illinois

Job Summary

Medline has an opening for a Sr Director, Business Operations supporting Medline's brand product divisions! This position will be based out of our Northfield, IL headquarters and will offer a hybrid model of work.

The Sr Director, Business Operations will provide enterprise level oversight for multiple business operations teams supporting Medline brand product divisions. This person will lead divisional analytics including operating expense management, expense forecasting, and KPI management, while overseeing operational capabilities such as inventory management, demand planning, allocation, and process improvement.

The Sr Director will also define and execute long term business and operational strategies that enable scale, efficiency, and sustained financial performance. The person in this role will serve as a senior subject matter expert for complex, cross divisional initiatives, partnering with cross functional leaders to drive alignment and enterprise outcomes.

Job Responsibilities

Provide strategic leadership for pillar performance by setting and executing multi‑year priorities that materially improve operational efficiency, customer outcomes, and divisional financial results. Proactively align resources, capabilities, and execution to evolving business needs and enterprise objectives.

Build and sustain senior‑level, cross‑functional partnerships to design, standardize, and scale company‑wide process improvements. Establish and govern operating standards across operations to drive consistency, quality, and measurable performance improvements.

Own the global service delivery model for the overseas support team in Pune, India, including operating strategy, talent development, performance management, and continuous improvement. Ensure teams deliver high‑quality support for product management and cross functional teams while increasing output, accuracy, and scalability.

Lead financial performance management for the pillar through rigorous analysis of monthly results, identification of key drivers and risks, and development of expense mitigation and profit‑improvement strategies in partnership with business, operations and finance leadership.

Translate enterprise and functional leadership strategy into actionable operating models, objectives, and performance metrics that drive execution and accountability across teams.

Management responsibilities include

• Leads through multiple layers of management, developing leaders and ensuring consistent execution across teams and geographies.
• Provides senior leadership to major departments or functions with broad operational or enterprise‑wide accountability.
• Accountable for strategic, tactical, and operational planning with a forward‑looking horizon (12+ months), balancing near‑term delivery with long‑term capability building.
• Holds direct budget responsibility for multiple departments, functions, or large programs, ensuring financial discipline and return on investment.
• Interprets, implements, and influences organizational policies; develops and recommends new policies or governance enhancements to support evolving business needs.
• Oversees workforce strategy including senior hiring, compensation recommendations, performance management, succession planning, and leadership development to ensure a strong and scalable talent pipeline.