Supervisor- Sales Support

Location: REMOTE- Illinois

Job Summary

Supervise staff responsible for servicing existing, territories and/or accounts.

MAJOR RESPONSIBILITIES

Development

• Oversee onboarding sessions for new territories (systems, processes, customer service best practices).
• Own updates to AMSR training & materials.
• Conduct shadowing and role-play sessions for retention and selling skills.
• Provide feedback and progress reports to Sales Managers on trainees.

Account Management

• Monitor a book of business for existing accounts in vacant territory(s); manage assigned accounts’ day-to-day needs.
• Convey knowledge and understanding of full product portfolio to AMSR and Sales teams.
• Escalation point for AMSR team in response to inbound customer inquiries (orders, product availability, billing).

Sales Accountability

Review and approve account strategies.

Monitor team KPIs (retention, growth, CRM compliance).

Internal Partnerships

Support and work with all dedicated service managers and specialists for assigned accounts.

Escalate complex issues to Sales Manager.

Data Analysis

Ensure monthly reports and specialized reports on contracts, programs, and focus areas are accurate and distributed to account partners.

Administration

Accountable for accurate CRM notes, account records, and follow-up tasks.

Management Responsibilities

Responsible for the day-to-day activities and outcomes of a group of employees.

Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

MINIMUM JOB REQUIREMENTS

Education

High school diploma or equivalent.

Work Experience

At least 4 years of account management and/or sales support experience.

Knowledge / Skills / Abilities

• Demonstrated customer relationship skills.
• Time management skills required to meet sales targets and manage team members.
• Strong written and verbal communication skills.
• Experience with Customer Relationship Management (CRM) software.
• Proficient in MS Office (Excel, Power Point and Word).

PREFERRED JOB REQUIREMENTS

Education

None

Certification / Licensure

None

Work Experience

None

Knowledge / Skills / Abilities

None

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position

$73,000.00 - $110,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.