Project Manager, IT and Systems - Americas

• Salary: Commensurate with skills and experience
• Reports to: SVP Systems & Organizational Change, Americas
• Location: to be agreed.

Overview

• People. Passion. Pride. This is what has driven our teams since 1833.
• Since that time, we have developed to become a critical partner in the global aviation industry, delivering timecritical logistics services at over 350 locations in 65 countries, across 6 continents.
• But at the heart of our business is our people.

Role Purpose

• A structured and proactive Project Manager to support the delivery of systems and IT projects, as well as
• organisational change initiatives across Americas. This role will coordinate projects, ensuring alignment, timely
• execution, and structured delivery.
• In addition, the Project Manager will act as the key coordination point for global initiatives driven by the Central IT
• PMO, supporting their effective deployment and integration within the Americas region. This includes aligning
• regional activities with global milestones, managing local dependencies, and ensuring two-way communication and
• timely reporting between central and regional project teams.
• The Project Manager will manage a diverse and evolving portfolio of high-impact initiatives, ensuring that
• milestones are achieved, risks are managed, and stakeholders are informed and engaged.
• This role is critical to enabling timely delivery, managing cross-functional dependencies, and ensuring stakeholders
• are informed and engaged. The ideal candidate will be proactive in driving action, not just tracking it — someone
• who builds strong relationships, creates accountability, and keeps momentum across all layers of the organization.

Main Accountabilities

Project Planning & Coordination

• Develop and maintain structured project plans, timelines, and milestone trackers across the Americas
• Organisational Change, Systems, and IT Portfolio.
• Coordinate the effective regional execution of global initiatives, working closely with the Central IT PMO to ensure
• alignment of governance, deliverables, timelines, and resource planning.
• Manage interdependencies across projects, functions, and regions — escalating blockers or conflicts early.
• Apply structured thinking to organize complex project scopes into clearly defined and manageable phases.

Project Monitoring, Reporting & Communication

• Track progress against milestones, deliverables, and timelines across multiple concurrent initiatives.
• Produce clear, structured weekly and monthly project updates, ensuring leadership has an accurate and actionable
• view of status, risks, and next steps.
• Maintain robust project documentation, including RAID logs (Risks, Assumptions, Issues, Dependencies), decision
• trackers, and lessons learned.
• Consolidate input from multiple project streams (e.g. systems, IT infrastructure, change initiatives) into concise,
• decision-ready summaries for senior stakeholders.

Stakeholder Engagement

• Facilitate project meetings, working groups, and steering committees with internal and external stakeholders across
• Europe and central/global teams.
• Prepare professional and structured meeting materials: agendas, slide decks, minutes, and action logs.
• Drive people to action by following up assertively, building rapport, and ensuring commitments are delivered — not
• just requested.
• Be an activator, not just a coordinator — using influence, clarity, and persistence to keep people aligned and
• projects moving forward
• Act as a bridge between strategy and execution, ensuring stakeholders remain informed, aligned, and engaged
• throughout the project lifecycle.

Portfolio Oversight & Integration

• Maintain a consolidated portfolio view across all active projects from the Organizational Change, Systems, and IT
• domains.
• Identify portfolio-level risks, dependencies, and resource constraints, and propose mitigations or reprioritisations
• where necessary.
• Standardise project tracking and reporting practices across the Europe region, in alignment with global PMO
• frameworks where applicable.
• Ensure that European project needs, constraints, and timelines are clearly represented in global programme
• forums.
• Collaboration with Technical & Design Teams
• Work closely with the Business Process Owners, System Owners and Integration Leads to translate
• process/system designs into executable project workstreams.
• Collaborate with technical teams (IT, integration, data, security) to ensure timely and accurate delivery of system
• configurations, interfaces, and infrastructure components.
• Provide project structure and rhythm that enables experts to focus on problem-solving while keeping overall
• delivery on track.
• Help synthesize technical input into clear summaries suitable for leadership and steering committees.

Safety, Security, Wellbeing and Compliance

• ALL employees have a responsibility and duty whilst at work to:
• Take reasonable care for the health, wellbeing, safety and security of themselves and of others who may
• be affected by their actions or omissions whilst at work.
• Comply with the company drugs and alcohol policy and understand our commitment to a 'Zero Tolerance'
• attitude towards drugs, alcohol and psychoactive substances.
• Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal
• requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of
• health, wellbeing, safety, security or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or
• immediate danger to health, wellbeing, safety and security.
• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager /
• supervisor, who will then follow the procedures contained in the HSE and Security manuals.
• Carry out work in accordance with information and training provided and any specific health, wellbeing,
• safety and security rules or procedures.
• Fully understand the Company Health & Safety and Security policies.
• Attend training courses as may be arranged by the Company

Ideal Candidate Profile

Skills & Competencies

• Excellent project management capabilities across both technical (IT/systems) and business transformation
• contexts.
• Strong structured thinking with the ability to simplify complexity into clear plans, timelines, and summaries.
• Skilled in stakeholder communication; able to create concise and compelling summaries and dashboards for senior
• leadership.
• Not just organised, but highly proactive and people-driven — follows up assertively, builds momentum, and doesn’t
• accept silence as an answer.
• Engaging and action-oriented, able to get busy stakeholders to deliver, even when priorities shift or communication
• is challenging.
• Proficient in Microsoft 365 tools: Project, Planner, Loop, Excel, Teams, PowerPoint, OneNote.
• Familiarity with standard project management frameworks (Agile, Waterfall, Hybrid).
• Able to manage multiple concurrent initiatives and shifting priorities with calm and structure.

Working Style

• Highly organised, dependable, and detail oriented.
• Proactive, assertive, and focused on progress and accountability.
• Comfortable operating in matrixed, cross-regional environments.
• Able to work independently and collaboratively across business and technical functions.
• Professional in meetings and written communication; capable of running executive-level reviews.

Experience

• Minimum 2–3 years of project or programme management experience.
• Demonstrated success delivering systems, IT, or organizational change projects in mid-to-large organizations.
• Experience working across multiple regions or countries.
• Exposure to global programme environments and PMO coordination is a plus.
• Formal PM certification (e.g. PMP, Prince2, Scrum Master) is an advantage but not required.
• Exposure to enterprise Portfolio Management products would be beneficial