Technical Product Support Consultant- Curam

Location: Remote – United States

The Company

Curam by Merative empowers governments around the world to deliver smarter, faster, and more compassionate social services. For more than 25 years, Curam has helped national, regional, and local governments modernize social programs, equip caseworkers with powerful tools, and connect individuals and families to the support they need. Trusted across 12 countries and jurisdictions, available in 14 languages, and supporting more than 970 government programs, the Curam platform helps protect and serve 187 million people annually—from large-scale national modernization initiatives to mission-critical child welfare and social care systems.

This isn’t just software—it’s the digital safety net that helps communities thrive.

We are currently looking for a Technical Product Support Consultant to join the team now!

As a Technical Product Support Consultant, you thrive on solving complex technical challenges and delivering exceptional customer experiences. In this role, you'll serve as a trusted technical advisor, partnering with customers and cross-functional teams to investigate, resolve, and prevent issues across the Curam platform.

*Position is Remote, but flexibility to participate in on-call rotations and occasional after-hours support is required.

Key Responsibilities

• Own and resolve complex customer issues from investigation through resolution.
• Deliver advanced technical support for Curam applications and related technologies.
• Act as an escalation point for critical customer concerns, partnering closely with Development, Product Management, and Release teams.
• Analyze logs, technical data, and application behavior to identify root causes and recommend solutions.
• Communicate clearly and proactively with customers, providing regular updates and managing expectations.
• Document troubleshooting steps, resolutions, and best practices to strengthen internal and customer knowledge.
• Drive continuous improvement by identifying opportunities to enhance support processes, tools, and customer outcomes.
• Continuously expand your expertise in Curam, cloud technologies, AI and enterprise application support