Vans Account & Oversight Manager, 1LOD Field Oversight

About Us

At Mercedes-Benz UK, our passion lies not only in what we build and deliver, but in the people who bring it to life. We’re enthusiastic, forward-thinking and dedicated to shaping the future of mobility with sustainable solutions and outstanding customer experiences.

Together, we create an inclusive workplace where everyone feels they belong, can contribute and be their best self. Our culture is built on respect and equal opportunity. We celebrate the diversity of our teams, recognising that different perspectives and experiences strengthen who we are, what we do and how we do it.

How you'll play your part

This role offers the opportunity to make a meaningful impact by driving responsible Vans finance performance, customer retention and oversight excellence across our retailer, Agent and partner network. We're looking for someone who demonstrates strong commercial judgement, accountability and stakeholder influence, with experience or knowledge of Vans operations, Financial Services, customer outcomes and regulatory oversight.

Working within a fast-paced and collaborative environment, you'll help to maximise finance opportunities and customer retention while ensuring activities align with Consumer Duty, FCA expectations and governance standards. You'll use data and insight to identify opportunities, challenge performance, manage risks and support timely remediation where required.

Partnering closely with District Sales Managers, Vans stakeholders, MBFS and Governance & Control teams, you'll balance commercial delivery with robust oversight, ensuring decisions are evidence-based, well-governed and customer-focused. This role offers the opportunity to directly influence business performance, strengthen standards and deliver positive outcomes for customers within a regulated environment.

In this role you'll help to

• ·Drive Vans finance penetration, retention and sales conversion through targeted account management and stakeholder engagement.
• ·Build strong partnerships across the Vans network, delivering action plans that improve performance, retention and customer outcomes.
• ·Use data, insight and field intelligence to identify opportunities, emerging risks and areas for improvement.
• ·Lead evidence-based oversight reviews, ensuring compliance with Consumer Duty and governance standards.
• ·Provide constructive challenge to strengthen performance, controls, conduct and customer outcomes.
• ·Drive remediation activity, ensuring actions are delivered effectively and within agreed timescales.
• ·Escalate material risks and customer harm concerns through appropriate governance channels.

What you'll bring

• The requirements for this role are highlighted below. If your experience looks a little different and you believe you have transferable skills that would help you succeed in this role, we'd love to hear from you.
• ·Strong understanding of Vans retail operations, finance penetration and customer retention strategies.
• ·Knowledge of Consumer Duty, conduct risk, vulnerable customers and FCA regulatory requirements.
• ·Experience in account management, Financial Services, field sales, oversight or control environments.
• ·Confident influencing and challenging senior stakeholders to drive performance and accountability.
• ·Skilled at turning data, insight and customer outcomes into clear actions and recommendations.
• ·Able to balance commercial objectives with robust oversight, governance and risk management.
• ·Excellent communication skills, with the ability to articulate challenge, decisions and actions clearly.
• ·Resilient and proactive, with the confidence to challenge where standards or outcomes fall short.
• ·Collaborative relationship builder, working effectively across Vans, Sales, MBFS and Governance teams.
• At Mercedes-Benz you are required to maintain ethical standards in accordance with our policies. You must also adhere to the company's compliance guidelines and policies including anti-bribery and all relevant competition law.

What's in it for you

Alongside a rewarding career, we offer a competitive range of benefits to support your wellbeing, lifestyle, development and future ambitions.

Flexible and hybrid working –Hybrid working for office-based roles, helping you balance your time between home and the office and the option to request flexible working arrangements.

Reward and benefits – Competitive salary, bonus scheme and a company-funded benefits bank that allows you to choose between a range of benefits to suit your lifestyle, including options such as private medical insurance, dental insurance, income protection, a health cash plan, annual leave purchase, medical screening, discounted gym membership and more.

Time to recharge – 25 days annual leave, increasing with length of service.

Mercedes-Benz perks – The opportunity to drive a Mercedes-Benz through one of our colleague car schemes.

Planning for the future – A company pension to help build financial security for today and tomorrow.

Wellbeing support – Access to 24/7 Employee Assistance Programme, Peppy, Mental Health First Aiders, Menopause Support and a Virtual GP Service.

Development opportunities - Take charge of your growth with access to our Development Hub, offering learning tools, virtual and in-person training, leadership programmes, and resources to support your career development.

What's next?

Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal – our parent company site. Here, you'll find a short application form to complete.

Need adjustments during the recruitment process?

We want every candidate to feel supported throughout our recruitment process. If there is anything we can do to help you participate fully and comfortably, please let us know. We're committed to creating an accessible experience and will work with you to provide any support or adjustments you may need.

Right to work

Due to UK legislation, we can only accept applications from candidates who have the right to work in the UK.

Managing your data

We care about your personal data. The UK General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them.

We limit the storage of your data to the necessary period. Contact us as [email protected] for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group at the following address: HPC W079 70546 Stuttgart , [email protected].