Infrastructure Operations Specialist

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role;

The Infrastructure Operations Specialist maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre, Microsoft Azure cloud, Microsoft 365 collaboration platform, and enterprise identity and access management.

The role develops and maintains effective working relationships with internal teams and external partners to deliver high-quality, flexible infrastructure solutions that meet evolving business needs, including the responsible adoption of AI and automation capabilities.

The Specialist provides Tier 3 subject-matter expertise and advice to information technology teams on operational issues, incident and problem resolution, and technology change.

Key Responsibilities

• Management and Decision Making
• Manage current operations environment as part of a team of Technology Specialists
• Maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre and Microsoft Azure cloud.
• Provide input into defining infrastructure solutions by working with existing Technology teams
• Assist in building, configuring and maintaining assigned technologies
• Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time
• Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
• Working closely with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis

Service

• Support Meridian’s digital transformation and cloud-first initiatives with minimal disruption to critical Infrastructure services by implementing, maintaining, and supporting on-premises and hybrid cloud environments using Microsoft technologies.
• Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)
• Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA’s
• Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
• Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
• Other duties as assigned

Communications

• Provide expert advice on technology operational issues and concerns, and represent team as requested
• Assist in estimating time and resources for projects
• Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies
• Prepare ad hoc reports as required

Impact

• Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
• Assist in assessing resource requirements on corporate projects as required
• Provide input into and develop project plans as required
• Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours

Technology Skills & Knowledge

Cloud & Hybrid Infrastructure

• Hands-on experience operating workloads in Microsoft Azure: compute, storage, identity, and cost management
• Infrastructure as Code and configuration management (Bicep, Terraform, ARM, PowerShell DSC/Ansible) with version control (Git)
• Cloud governance: landing zones, policy-as-code, tagging, resource locks, FinOps practices
• Windows Server and Linux administration; Active Directory, DNS, DHCP, DFSR, Group Policy
• Solid Infrastructure Design, Planning, and Documentation Skills

Identity & Access Management

• Administration of Microsoft Entra ID (Azure AD) as the enterprise identity platform: users, groups, dynamic membership, administrative units, tenant configuration
• Hybrid identity: Entra Connect / Cloud Sync, password hash sync or pass-through authentication, seamless SSO, and coexistence with on-premises Active Directory
• Privileged access management: Entra Privileged Identity Management (PIM), just-in-time elevation, break-glass account governance, tiered administration model
• Application access: single sign-on integration (SAML, OIDC/OAuth 2.0, SCIM provisioning), app registrations and enterprise applications, service principals and managed identities
• Role-based access control across Azure, M365, and on-premises systems; least-privilege enforcement and segregation-of-duties considerations
• Secrets and certificate management (Azure Key Vault, certificate lifecycle, service account governance)

Microsoft 365 & Collaboration Platform

• Administration of Microsoft 365 services: Exchange Online, OneDrive, Teams and associated Micro Services
• Microsoft Entra ID (Azure AD): conditional access, MFA, privileged identity management, application registrations, identity governance
• Enterprise Applications, Log Trace Analysis, Tier 3 Collaboration services configurations
• Microsoft Copilot for M365: tenant readiness, licensing, data-access controls, and adoption support

AI & Automation

• Working knowledge of enterprise AI services (Azure OpenAI, Copilot Studio) and how to provision, secure, and monitor them
• Automation and orchestration: PowerShell, Azure Automation, Logic Apps, Power Automate; scripting in Python a plus
• Practical use of AI-assisted tools for operations (AIOps, Copilot for Security/Azure) to accelerate troubleshooting and documentation

Education, Designations, Training, and Experience

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field (or acceptable equivalent qualifications).
• 8 + years’ related industry/professional experience with implementing and managing Microsoft technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
• Working experience in data architecture, data modeling, and database design
• Experience delivering complex projects on time, to scope, and within budget

Microsoft Azure Certified

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $85,000- $95,000

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range.Your recruiter will share more information about our total rewards package during the hiring process.

Join us! This role is hybrid. Our offices are located at 3280 Bloor St W, Etobicoke, and 75 Corporate Park Dr, St. Catharines. Travel between these offices may be required.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!

We provide you with the tools and technology needed to delight your candidates and clients!

You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world

Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues

This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset

Critical Thinking– The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.

Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.

Curiosity & Flexibility– Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Commitment to You

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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