Disability Instructor I

The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The Business Instructor role contributes to MetLife’s purpose, “Always with you, building a more confident future,” by preparing associates with the knowledge, skills, and confidence to support customers during important and often challenging moments. This is an exciting opportunity to make a direct impact on business performance and customer outcomes by developing high-performing associates who deliver exceptional service and support to customers navigating disability-related needs. Help shape exceptional customer experiences by equipping Disability associates with the knowledge, skills, and confidence to support customers when they need MetLife most.

Key Responsibilities

Establish and promote an effective adult learning environment, demonstrating confident and engaging presentation skills and classroom facilitation techniques leading to desired training outcomes, including readiness to execute organizational objectives.

Provide comprehensive training for new hire employees and refresher training for existing employees. This includes product, process, and systems training coupled with effective Sales and Service skills and communication skills training.

Administer assessments, collect and record results during and following training to validate training effectiveness and trainee proficiency levels.

Leverage AI-enabled tools and technologies to design, develop, enhance, and maintain engaging training curricula, learning materials, and instructional content that improve learner effectiveness and support business objectives.

Required Qualifications

• High School Diploma or equivalent required.
• Work hours: Monday – Friday, with occasional Saturday hours based on business needs.
• License requirement: N/A.
• Ability to work onsite/in the office during training sessions to facilitate instructor-led learning, support classroom activities, and provide direct learner engagement.

Preferred Qualifications

• Bachelor's degree preferred
• Call Center experience
• 3- 5 years relevant business experience in training and/or curriculum development or 2 years MetLife Call Center coaching and training experience.
• The expected salary range for this position is 54,100 - 72,100. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.