Job Description – Business Analyst

Position Title: Specialist
Function, Responsibility Level: SME
Reports to (Responsibility Level): Manager

Supervises

IC role

Location

Noida

Global Grade: 10

Cost Center (85 series)

Complexity: Critical

PID/s Load Mapping

Position Summary

We are seeking a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The role involves gathering, analyzing, and documenting requirements, improving business processes, production support and supporting project delivery to ensure successful outcomes aligned with organizational objectives.

Job Responsibilities

Responsibilities

? Collaborate with stakeholders to understand business needs, objectives, and challenges
? Gather, analyze, and document business and functional requirements
? Translate business requirements into clear technical specifications
? Conduct gap analysis and identify process improvement opportunities
? Facilitate workshops, meetings, and stakeholder discussions
? Create and maintain documentation such as BRDs, FRDs, use cases, and process flows
? Work closely with development, QA, and product teams throughout the project lifecycle
? Support testing activities including UAT (User Acceptance Testing)
? Monitor project progress and ensure alignment with business goals
? Provide data-driven insights and recommendations to improve decision-making
Knowledge, Skills and Abilities

Education

Graduate with 5+ years relevant experience

Experience

Minimum 6 + yearsof experience as Business Analyst

Knowledge and skills (general and technical)

Technical (Must have)

Strong analytical and problem-solving skills.

Testing (functional, Integration, System, UAT, Regression),

Defect Management – Azure

Proficiency in MS Office

Tableau (Preferred)

Understanding of SQL, data analysis, or reporting tools (preferred)

Technical (Good to have)

Understanding of Agile Methodology

Key Skills

Soft Skills (Minimum)

Should have experience in Stakeholder Management and Team Handling

Should be very good in written and verbal communication
Should be very good in Client Interaction
Good Analytical and Logical Reasoning skills

Soft Skills (Desired)

Proactive in taking initiatives

Other Requirements (licenses, certifications, specialized training – if required)

LOMA (Preferred)

Working Relationships

Internal Contacts

(and purpose of relationship)

With Internal Leads and Manager

External Contacts

(and purpose of relationship) – If Applicable

With Stateside SMEs, PMs/POs

Enclosures

MetLife Values

Our purpose and values

Our purpose is why we are in business and reflects what we stand for and believe in. Our purpose is to help people pursue more from life. Our values are how we achieve that purpose, through an expression of who we are, what we stand for as a company and how we conduct our business:

Put Customers First

Caring for and respecting customers is core to everything we do. It defines our work and shapes the culture for our people, radiating out to our shareholders and communities.

Be The Best

We are relentless in our search for new and better ways of doing things. As a leader in our industry, we constantly raise the bar, take calculated risks and learn quickly from our mistakes.

Make Things Easier

Products in our industry aren't always easy to understand. That's why we are always looking for simpler ways to connect customers to the best solutions. By doing this, we aim to exceed their expectations and build trust.

Succeed Together

United by our purpose, we live by a collective commitment to honesty, integrity and diversity. We are open and inclusive, proudly taking and applying the best ideas from every part of our company.

AM