Client Servies Consultant II

The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Client Service Consultant II (CSCII) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5,000+lives). The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Key Responsibilities

• Manages day-to-day administration for multiple/complex clients; leads projects and serves as liaison with internal teams.
• Delivers exceptional client service, ensuring consistent satisfaction and effective solutions.
• Coordinates client meetings, prepares materials, and leads audits and strategic planning with financial partners.
• Acts as a subject matter expert; supports RFP responses and permits collaboration across teams.
• Maintains knowledge of legal agreements, industry trends, competitors, and MetLife products/services.

Required Qualifications

• 5+ years of experience in insurance and account management
• Strong organizational, communication, and interpersonal skills
• Ability to work independently, manage multiple priorities, and meet deadlines
• General knowledge of the U.S. economy and employee benefits industry
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset

Preferred Qualifications

• Bachelor’s degree; disability product experience preferred
• Strong project management, problem-solving, and analytical skills
• Ability to work independently, manage multiple priorities, and balance client needs with business capabilities
• Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
• The expected salary range for this position is $64,800 - $86,400. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.