Accountant

The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The Accountant is responsible for performing complex research, analysis of data, and responding with clarity and in a concise manner. This is an exciting opportunity to assist with complex suspense accounts, cash accounts, and other balance sheet as well as income statement analysis. In addition, the Accountant will need to understand contract level detail and the impact to the financial statements, be able to initiate corrective actions, and will participate in special projects.

Success in this role requires the ability to work independently to perform analysis including trouble shooting while having a strong understanding of general ledger and financial statements. The Accountant is responsible for assisting Corporate Finance on questions and research as well as working with metrics. You’ll collaborate closely with Corporate Finance, Business Analysts, Annuity Operations and Life Operations in an environment where every contribution is respected, and every perspective is heard.

Key Responsibilities

• Lead the Accounting Operations team by assisting with research and responses related to the general ledger.
• Create new reconciliations as needed and enhance existing reconciliation tools and processes.
• Oversee month-end processes, including the monthly write-off process, loan reconciliations, responses to inquiries from other lines of business (LOBs), special projects, and account cleanup initiatives.

Required Qualifications

• Associate’s degree in accounting or accounting related field
• Positive and professional attitude
• Strong attention to detail
• Proven ability to prioritize, multi-task, handle complexity, and meet deadlines
• Demonstrate customer-centric focus and strong partnering skills
• Lead with self-initiative, work independently, and ability to help others
• Working knowledge of AI capabilities with the ability to evaluate and validate outputs with guidance.

Preferred Qualifications

• Bachelor’s degree in accounting preferred
• 2+ years Annuity and/or Life Operations experience working with general ledger and reconciliations
• Experience with excel such as ability to do pivot tables, various formulas including vlookup, ability to write macros

Experience with Power BI

Experience with reconciliations tools, specifically ReconNet

Experience with General Ledger, specifically PeopleSoft

Strong team player with willingness to work with others

The expected salary range for this position is $49,100 - $65,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.