Project Management Coordinator

The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The Portfolio Coordinator is responsible for centralized governance, prioritization, execution tracking, and reporting for operational initiatives across RIS Operations. The role delivers on our operational commitments and gives business partners clear visibility into the value, impact, and outcomesacross RIS Operations and Business. This is an exciting opportunity to coordinate project tracking, develop dashboards and reporting, conduct executive level reporting, and coordinate operational readiness.

Key Responsibilities

• •Maintain the portfolio of operational, regulatory, risk, and continuous improvement initiatives in a single governed backlog, using Azure DevOps project and recurring-task boards.
• •Facilitate intake, prioritization, and resource planning across RIS Operations, including weekly triage and capacity tracking by project and team member.
• •Track RIS Operations IT tickets and enhancements from submission through deployment, including impacted teams, testing resources, and deployment schedules.
• •Develop executive dashboards, portfolio reporting, facilitate leadership meetings
• •Monitor project health, milestones, risks, dependencies, and financial impacts. Lead regular project reviews and escalate blocked or at-risk items.
• •Partner with Technology, Risk, Compliance, Operations, and Business leaders through standing touchpoints and clear escalation paths.
• •Support business case development and benefits realization tracking, including post-deployment health checks.
• •Ensure operational readiness planning is in place before every strategic deployment, covering procedures, training coordination, testing sign-off, and cross-functional execution.
• •Maintain process documentation, including quick reference guides and SOPs, and recommend improvements to tracking tools and reporting.
• •Establish KPI, KRI, and performance measurement frameworks aligned to RIS Operations priorities, with defined metrics, thresholds, and owners.

• Coordinate creation of automated reporting and self-service analytics to reduce manual effort and improve timeliness.

•Utilize Claude AI to validate results, create dashboards and summarize.

Required Qualifications

• 2+ years of experience in project coordination, portfolio management, operations management, program support, business process improvement roles or other business related roles.

•Experience managing multiple initiatives, projects, tasks, or workstreams simultaneously.

•Ability to manage competing priorities and influence stakeholders without direct authority.

Preferred Qualifications

• •Proficiency with Azure DevOps or a comparable project management platform.
• •Strong experience using Microsoft Excel, data tracking tools, and reporting dashboards.
• •Experience creating executive-level reports and presentations using Microsoft PowerPoint.
• •Ability to manage project backlogs, intake processes, workflow states, and governance control
• •5-7 years of experience in Project management
• •Ability to facilitate meetings, drive follow-up actions, and track accountability.
• •Analytical skills to evaluate business value, risk, effort, and project impact.
• The expected salary range for this position is 93,200 - $124,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.