Manager - Operations

Key Responsibilities

• Effective communication and motivational skills
• Strong people management skills, ability to maintain high team bonding spirit and boost employee morale
• Ability to perform Reporting and accounting work
• Ability to coach and give feedback on an ongoing basis
• Ability to effectively manage research/resolution/follow-ups for closure of open items
• Ability to assist new hires such that they are productive on the floor in the shortest possible time frame
• Effectively plan, prioritize and execute everyday floor operations
• Strong problem-solving ability
• Ability to foresee and respond pro actively on the floor
• High energy and resilience level
• Strong computing skills
• Ability to coordinate & liaison with various support functions / departments to facilitate service delivery with Operations
• Self initiated, drive and zeal for continuous improvement
• Ability to lead and work in a cross-cultural environment
• Knowledge of the function, process and systems
• Ability to handle escalations, Client Interactions, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Process knowledge would certainly be an added advantage
• Any other essential function that may occur from time to time as directed by the Supervisor

Education, Technical Skills & Other Critical Requirement

Education Graduate in Accounting / Commerce / Business Administration

Experience (In Years)

Should have spent minimum 7 - 9 years in Finance accounting & reporting work

Technical Skills: Good computer navigation skills & good knowledge of the complete MS Office suite

Other Critical Requirements Like Voice/

Non-Voice for Insurance Ops