Location: Mumbai
About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
§ Decompose complex insurance, asset-management and finance processes and identify deterministic, AI-assisted and human-controlled steps.
§ Produce current-state and target-state architectures, architecture decision records and non-functional requirements for automation and AI solutions.
§ Select the appropriate automation mechanism for each problem — rules engine, workflow, RPA, traditional ML, LLM, RAG or human decision — and justify the choice.
§ Design and build AI solutions using enterprise Copilot capabilities and direct API calls to the leading LLM providers, with a provider-independent abstraction layer.
§ Engineer secure, permission-aware retrieval (RAG) over enterprise knowledge, preserving source-system permissions and information barriers.
§ Integrate solutions with systems of record — recordkeeping platforms, Salesforce and Oracle Fusion — via APIs, events and controlled RPA where APIs are unavailable.
§ Design bounded-autonomy agentic workflows in which a deterministic orchestrator owns process state, approvals, audit and compensation.
§ Establish AI evaluation frameworks (golden datasets, groundedness, hallucination and regression testing) linked to business KPIs.
§ Embed responsible-AI, security and financial-services controls: segregation of duties, maker-checker, materiality thresholds, explainability and evidence retention.
§ Stand up LLMOps/MLOps — versioning, monitoring, cost/FinOps controls, fallback routing and incident management — for production operation.
§ Baseline processes and prove value realisation using BI, analytics and process mining
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Job description provided by M&G.
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