Senior Director, Business Program Management - Non-AI Capacity Leader

Overview

The Cloud AI Platform Commercial Solution Area (CSA) team helps customers accelerate their Cloud & AI Platform transformation by connecting customer priorities with Microsoft solutions and services. As customer demand for Azure continues to evolve, effectively managing capacity requires close coordination across customer needs, regional priorities, and available supply.

We are looking for a Senior Director, Business Program Management – Non-AI Capacity Leader to lead the end-to-end Non-AI capacity business and serve as a central representative for Microsoft Customer and Partner Solutions (MCAPS) Non-AI Capacity. In this role, you will connect customer demand with Azure supply while driving strategic capacity decisions for the business. You will oversee priorities across Non-AI capacity management, including service availability, growth shaping and capacity allocation, multi-region strategy, and future capacity reservations (FCR).

Working across Engineering, Finance, Field, and Sales, you will bring together customer, capacity, financial, and business considerations to establish priorities and translate complex and evolving needs into clear, actionable decisions.

You will provide operational leadership for how the organization manages capacity at scale, developing operating models and partnering with teams on automation and tooling that reduce reliance on manual escalation management. As a people manager, you will lead, coach, and develop a team of capacity program managers while driving planning, execution, measurement, and continuous improvement across this enterprise-wide program. You will provide clarity and direction in an environment where capacity needs and priorities can change quickly.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that affect billions of lives around the world. You can help us achieve this mission.

Responsibilities

Lead, coach, and develop a team of capacity program managers, establishing clear ownership and accountability across the team’s Non-AI capacity programs and priorities.

Lead the end-to-end Non-AI capacity escalation and triage process, leveraging the Unified Action Tracker (UAT) to support intake, prioritization, blocked-deal resolution, milestone tracking, and cross-functional coordination across Engineering, Finance, and Field. Drive improvements that strengthen and scale capacity management processes.

Partner with Engineering on capacity supply planning, service availability, and new-region readiness. Identify and prioritize capacity and service gaps based on customer and business impact while representing customer and field capacity needs within Engineering planning and escalation processes.

Shape worldwide growth-shaping and capacity allocation strategies, including demand shaping, regional capacity guidance, and priority setting, in partnership with capacity program leads and cross-functional stakeholders.

Lead capacity prioritization and regional allocation governance, establishing frameworks and processes that support capacity readiness, allocation, and prioritization decisions.

Partner with Finance to connect regional demand and capacity decisions with revenue estimates, financial considerations, and business impact, informing prioritization and investment tradeoffs.

Partner with Field and Sales teams to translate customer demand, strategic account needs, and escalations into actionable capacity plans. Develop enablement resources, including playbooks, conversation guides, and communications, that equip teams to have accurate and timely capacity conversations with customers.

Translate evolving and ambiguous capacity needs into clear priorities and actionable direction for the team, maintaining alignment as business needs, constraints, and priorities change.

Represent MCAPS Non-AI Capacity across Engineering, Finance, Field, Sales, and business leadership, bringing together customer and field needs, capacity considerations, and business impact to inform strategic decisions and priorities. Provide outcome-oriented reporting that connects capacity decisions and program progress to business impact and key learnings.

Embody our Culture and Values

Required Qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years of experience in program management, process management, or process improvement OR equivalent experience.

6+ years management (e.g., people, project, process, vendor, change) experience.

Preferred Qualifications

5+ years of people management experience, including hiring, coaching, performance management, and developing program managers within a complex, matrixed organization.

10+ years of experience in business or technical program management, cloud infrastructure, capacity operations, supply chain operations, or related experience, including P&L or large-scale operational ownership.

Experience leading cross-organizational initiatives in partnership with Engineering, Finance, Field, Sales, or other cross-functional stakeholders.

Knowledge of cloud infrastructure economics, including compute, storage, and Platform as a Service (PaaS), with experience in regional capacity planning and customer escalation management.

Experience developing scalable operating models and governance practices and partnering across teams to implement automation, tooling, or frameworks that improve the management of complex business programs.

Business and program management experience spanning strategic planning, business performance, stakeholder engagement, cross-functional influence, and process improvement.

Experience communicating with executive stakeholders and leading complex, cross-organizational programs with evolving priorities.

Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Analytics, Budgeting, Business Development, Business Operations, Cross Functional Team Leadership

Common previous titles: Director, Cloud Capacity Strategy & Operations, Director, Cloud Infrastructure Capacity Management, Director, Capacity Strategy & Business Operations, Technical Program Manager II, Senior, Senior Tech Support Engineer, Senior Project Manager, Senior Partner Manager, Director Analytics, Senior Solution Architect