Cloud Solution Architect

Overview

In the Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) - Cloud & AI Apps reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments

In this role you will

Adapt business models, plans, and solutions to insights

Act as the voice of the customers (VOC)/partners across communities to add and prioritize

Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner

Demonstrate and prove solutions capability and value

Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints

Lead customer/partner projects that implement technical architecture

Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal

Adapt methodology and apply governance to minimize business and technical risks

Generate new ideas for changes and improvements

Develop and expand existing impactful relationships with stakeholders

Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately

Identify Microsoft's strengths over competitive solutions to convince customers of solution

Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape

Participate in external architect community events and share learnings with the internal team

Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue

The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Centric: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
• Business Impact: Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft’s M365 value proposition and get value from their investment in Microsoft technology.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
• Technical Leadership: Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
• Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

Ability to communicate effectively in written and spoken English to support business interactions with English-speaking customers and stakeholders.

o Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

o OR equivalent experience

• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 10+ years experience of deep technical working experience. • Technical Certifications preferred: AB-100, AB-620, MS-102, MS-202,MD-102, SC-400, MS-220, MS-700

• Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills
• Presentation skills with a high degree of comfort with both large and small audiences
• Technical Skills to include,

Microsoft 365, Office 365

Microsoft 365 Copilot

Copilot Studio

Microsoft Foundry

Fundamentals of Entra ID

SharePoint Server-SharePoint Online Or Exchange Server-Exchange Online

Power Platform, Power Apps, Power Automate

Microsoft Purview

Microsoft Intune

Microsoft Endpoint Manager

Windows 11

Microsoft Teams

Microsoft Viva

OneDrive for Business

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Architecture, Adoption, AI, Design, Customer Service, Critical Systems, Corrective Maintenance, Communication, CMMS, Backup and Recovery

Common previous titles: Senior Specialist, Solution Engineer, Senior Solution Engineer, Technical Program Manager, Technical Lead, Senior Technical Trainer, Engineer Senior, Specialist, Principal, Architect