Technical Program Manager - Strategic Customer Engagement

Overview

MCAPS-Core accelerates customer outcomes and business growth by bringing together product, engineering, marketing, sales, customer success, and partners around a common customer mission. Through deep technical expertise and strong cross-functional collaboration, we help customers realise value faster and turn innovation into measurable business impact.

We are looking for a Technical Program Manager – Strategic Customer Engagement to partner with senior leaders and strategic customers to anticipate cloud capacity needs, navigate complex technical and operational challenges, and drive cross-functional programmes that enable critical customer opportunities.

This role sits at the intersection of customers, sales, engineering, infrastructure planning, finance, and operations. You will bring together customer demand, technical insights, and business priorities to identify risks early, remove blockers, and help ensure Microsoft can support customers' current and future cloud requirements.

Responsibilities

• Analyse customer demand and opportunity pipelines to identify capacity risks, expansion needs, and emerging challenges.
• Lead complex capacity-related customer opportunities, coordinating across sales, engineering, infrastructure planning, finance, and operations.
• Build trusted relationships with strategic customers, regional leaders, and technical stakeholders.
• Translate customer and field insights into clear technical and operational priorities.
• Lead strategic customer and partner engagements to resolve complex capacity challenges.Identify risks and blockers early and drive cross-functional teams towards clear decisions and outcomes.
• Communicate progress, priorities, risks, and dependencies clearly to senior stakeholders.
• Contribute to longer-term capacity planning and strategies that improve customer experience and business resilience.
• Required qualifications
• Strong experience in technical programme management, cloud infrastructure, engineering, data analysis, product development, or a related technical environment.
• Proven ability to lead complex, cross-functional programmes involving multiple teams and stakeholders.
• Customer-focused with experience translating strategic customer needs into technical and operational priorities.
• Analytical with the ability to use customer, pipeline, capacity, and operational data to identify risks and inform decisions.
• Influential communicator who can build credibility with senior stakeholders across technical and business functions.
• Results-driven with a track record of navigating ambiguity, removing blockers, and driving complex programmes to successful outcomes.

Preferred qualifications

• Extensive experience working within cloud infrastructure, capacity planning, or large-scale technical programmes.
• Experienced in strategic engagement with large enterprise customers and senior customer stakeholders.
• Skilled at connecting technical requirements, customer priorities, and broader business objectives.
• Confident communicating complex technical or programme information to executive audiences.
• Strategic thinker with strong problem-solving skills and the ability to anticipate future customer and capacity requirements.
• Adaptable and comfortable operating across multiple teams, markets, and competing priorities.
• Technical Program Management IC3 - The typical base pay range for this role across United Kingdom is £ 58,200.00 - £ 97,600.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here

https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

Technical Program Management IC3 - The typical base pay range for this role across Netherlands is € 59,600.00 - € 102,600.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here

https://careers.microsoft.com/v2/global/en/corporate-pay/netherlands-corporate-pay.html

Technical Program Management IC3 - The typical base pay range for this role across Spain is € 47,200.00 - € 81,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here

https://careers.microsoft.com/v2/global/en/corporate-pay/spain-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Business Management, Banking, Analytics, Account Management, Transaction Management, Strategy, Solution Selling, Sales, Partner Engagement, Meeting Facilitation

Common previous titles: Customer Manager, Business Program Manager, Human Resources Generalist, Director Sales, Manager, Technical Solution Manager, Senior Program Manager, Senior Director Sales