Change Manager

Overview

Microsoft Cloud Operations and Innovation (CO+I) powers the global infrastructure behind Microsoft's cloud platforms. Within CO+I, Engineering, Procurement, and Construction (EPC) is responsible for delivering hyperscale datacenter programs that enable continued growth of Microsoft's cloud services worldwide.

The EPC portfolio spans complex, large‑scale, multi‑year infrastructure programs across multiple regions, incorporating diverse disciplines across engineering, construction, sourcing, and project controls. This work requires strong cross-functional collaboration to drive alignment, manage risk, and execute with precision at scale.

We are seeking a Change Manager within the Global Project Controls organization who thrives in fast‑paced, evolving environments and is passionate about building the foundation that supports the world's most advanced cloud services. This role offers the opportunity to contribute to mission‑critical infrastructure by driving integrated cost, schedule, and risk performance while partnering with teams across CO+I to deliver safely, efficiently, and with excellence.

Microsoft is committed to fostering an inclusive work environment where every employee can bring their full self to work and contribute meaningfully to our global organization.

Microsoft's mission is to empower every person and every organization on the planet to achieve more, driven by a culture of respect, integrity, accountability, and a growth mindset.

Candidates located within commuting distance of the Redmond, WA office will follow applicable Microsoft worksite requirements.

Work location and future onsite requirements will be subject to applicable Microsoft workplace policies.

Responsibilities

• Develop and execute change management strategies and plans that support the successful adoption of new processes, tools, governance models, and ways of working across complex, cross-functional programs.
• Conduct stakeholder identification, change impact assessments, readiness assessments, and adoption analyses to understand affected audiences and determine appropriate change interventions.
• Partner with program leaders, process owners, subject matter experts, and regional stakeholders to align on change objectives, roles, decision points, dependencies, and implementation plans.
• Create targeted communication and engagement plans that translate complex program changes into clear, relevant, and actionable messages for diverse audiences.
• Develop leadership communications, presentations, newsletters, FAQs, talking points, launch materials, and other change-enablement content.
• Establish and support change champion networks that enable two-way communication, reinforce key messages, gather feedback, and help cascade changes across teams and regions.
• Define training and performance-support strategies, including audience analysis, learning requirements, training materials, demonstrations, working sessions, and post-launch support.
• Support business readiness by identifying adoption risks, resistance, capability gaps, and operational impacts, and partner with stakeholders to develop mitigation actions.
• Define and track change success measures, including awareness, readiness, participation, adoption, usage, effectiveness, and stakeholder feedback.
• Use surveys, dashboards, stakeholder feedback, and program data to identify adoption trends, generate actionable insights, and continuously improve the change approach.
• Coordinate change activities across multiple workstreams and maintain integrated plans, milestones, risks, dependencies, decisions, and status reporting.
• Promote consistent process documentation, governance, and knowledge management to support sustained adoption and continuous improvement.
• Build trusted relationships across functions and levels, influence without direct authority, and drive clarity and alignment in a complex, evolving environment.
• Embody our Culture and Values

Required/Minimum Qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement

OR equivalent experience.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
• OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
• OR equivalent experience.

#COICareers | #EPCCareers | #DCDCareers

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Change Management

Common previous titles: Senior Manager, Senior Technical Advisor, Senior Tech Support Engineer, Senior Manager Customer Success, Senior, Senior Manager Global, Senior Account Executive, Site Operations Manager, PM