Americas Sales & Operations Execution

Overview

The Devices Supply Chain organization is responsible for delivering the right products to customers at the right time, cost, and quality supporting a Global, highly complex hardware portfolio. We partner closely across Product, Finance, and Sales & Marketing to plan, build, and deliver Surface & Xbox devices through Sales & Operations planning process. Our mission is to build and ship the products we love.

The Americas Sales & Operations Execution Manager role will have end-to-end responsibility for the management of the Surface Devices and Accessories Consumer business for all regions. Key responsibilities include managing stakeholder relationships across the Devices Supply Chain, Finance and Sales Operations organizations. The role will lead the demand and supply planning processes, aligning them with product strategy and financial plans to ensure our field teams can provide retail partners with reliable product availability.

You will demonstrate proven skills in managing complex internal and external relationships and demonstrate experience in leading strategic projects from requirements to implementation. Solid verbal and written communication skills, leadership and analytical thinking are also necessary to have the right level of impact and influence.

The S&OE partners closely with supply chain leads, Finance, Category leads and customer operations teams to identify inefficiencies, surface risks, build scalable reporting frameworks, and support scenario-based planning that enables resilient and efficient supply chain performance

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

A successful candidate for this role will bring effective analytical and communication skills, driving solid decisions under continued uncertainty and change, while also driving continued improvement in our operations, processes, and tools. Some key areas of responsibility for this role:

Own the end-to-end alignment of demand & supply planning process, to our product strategy and financial targets.

Lead Regional Sales & Operations Execution (S&OE) forums to balance demand and supply risks and drive clarity and alignment across functional teams.

Engage and build positive relationships with a wide set of stakeholders, from Supply Chain and Channel Management to Category, Sales, Finance and Logistics teams, driving clarity and alignment on business needs.

Proactively identifying risks and opportunities and mitigating where possible.

Continually develop and improve the processes and tools to keep pace with a changing business environment and evolving tools like AI.

Build trust and credibility in managing existing relationships with internal teams while applying expertise to cross-functional and partner teams.

Manages and balances escalations to and from stakeholders and determines necessity of requests from stakeholders to identify and escalate requests as needed, filtering non-applicable requests.

Connects customer/partner opportunities with internal stakeholders (e.g., Finance, Sales, Marketing) and advocates for customers/partners to internal teams.

Defines, develops, and implements demand plans, supply plans, risks and opportunities, and key performance indicator (KPI) tracking to communicate them to stakeholder groups.

Collaborates with internal stakeholders to finalize project budgets and scope of work to meet financial and company goals (e.g., realization/margin targets), proactively ensuring adherence to change control processes.

Required Qualifications

Bachelor's Degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or related field AND 6+ years experience in data science/analytics, engineering, industrial engineering, supply chain, operations, or project management with a supply chain or operations field.

OR equivalent experience.

Preferred Qualifications

• Master's Degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or related field AND 6+ years experience in data science/analytics, engineering, or project management with a supply chain or operations field.
• OR Bachelor's Degree in Supply Chain, Engineering, Data Analytics, Business Operations, or related field AND 8+ years experience in data science/analytics, engineering, or project management with a supply chain or operations field.
• OR equivalent experience.

#W+DJOBS

Integrated Business Planning IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Change Management

Common previous titles: Business Program Manager, Human Resources Generalist, Manager Marketing, Senior Manager, Customer Services Manager, Senior Planning Manager, Content Specialist, Principal