Cloud Solutions Architect Manager - Global Accounts

Overview

Are you excited about Microsoft Azure and working with the largest Global cusotmers? We at iCSU, work with customers to help them achieve their business priorities and help guide customers in their Cloud & AI transformation journey. We also support customers in evaluating their applications and business requirements, recommend solutions that meet their requirements, and demonstrate these solutions to win technical decisions. Customers have given us cutting edge applications that are changing the way we live and work. With Microsoft Cloud, we aspire to empower every Global Enterprise to innovate and scale our platform, and to grow through our regional ecosystem.

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As a Manager of Cloud Solution Architects (CSAs) in Microsoft’s Customer Success organization, you will lead a team of senior technical experts who help enterprise customers through Frontier Transformation, design and deliver secure and scalable Agentic and AI solutions across data, application innovation, and infrastructure workloads on Azure. You’ll guide your team in driving customer success through architectural leadership, technical delivery, and innovation, accelerating adoption of services like.

In this role, you’ll foster a culture of learning, inclusion, and consumption excellence, while partnering across engineering, sales, and support to remove blockers, scale impact, and deliver measurable business outcomes. This role is flexible in that you can work up to 25% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead and inspire a team of senior Cloud Solution Architects (CSAs) focused on Data, AI, Agents, App Modernization, and Infrastructure, fostering a culture of inclusion, growth mindset, and technical excellence.
• Coach your team to deliver secure, scalable, and AI-ready solutions that drive measurable business value across customer engagements.
• Oversee end-to-end technical delivery, ensuring delivery excellence, resolving blockers, and enabling production-scale readiness for mission-critical workloads.
• Align team efforts with Microsoft’s Cloud and AI strategy by tracking performance metrics, accelerating growth and ensuring customer success plans are complete and accurate.
• Guide your team’s development and reuse of repeatable intellectual property (IP) to accelerate solution deployment and scale impact across engagements.
• Champion customer success by building trusted relationships, representing the voice of the customer, and influencing product improvements through strategic feedback to engineering.
• Promote your personal growth and team’s continuous learning and technical depth through certifications, skilling plans, and active participation in technical communities.
• Drive innovation and operational excellence by enabling next best actions, generating incremental pipeline, and aligning with Customer Success priorities.
• You will focus on the Cloud & AI Customer Success

Required Qualifications (RQs)

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience with Cloud and AI technologies, including Azure, data platforms, application modernization, AI, agentic solutions, security, resiliency, and/or cloud architecture, information technology (IT) consulting/support, systems administration, GitHub, Agentic DevOps, AI Agent development, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

OR equivalent experience

5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

Prior experience working with Global customers and/or managing Global teams is highly desired.

Preferred Qualifications (PQs)

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in Cloud and AI technologies, including Azure, data platforms, application modernization, AI, agentic solutions, security, resiliency, and/or cloud architecture, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in Cloud and AI technologies, including Azure, data platforms, application modernization, AI, agentic solutions, security, resiliency, and/or cloud architecture, technology solutions, practice development, architecture, and/or consulting

OR equivalent experience

6+ years experience working in a customer-facing role (e.g., internal and/or external)

6+ years experience leading technical projects, teams, or functions

Technical certification or demonstrated expertise in cloud and AI technologies, such as Microsoft Azure, data platforms, application modernization, AI, agentic solutions, infrastructure, security, resiliency, or related cloud technologies

5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Management

Common previous titles: Digital Specialist, Specialist, Vice President Program Management, Senior Tech Support Engineer, Senior Solution Engineer, Senior Security Researcher, Senior Product Manager, Senior Engineer Manager, Engineer Senior, Solution Specialist