Solution Engineering- Copilot & Agents

Overview

Our purpose is to empower organisations to transform the way they work by harnessing the full potential of artificial intelligence. We help customers adopt secure, governed AI experiences that enhance productivity, improve decisions and redesign business processes.

As a Copilot & Agents Solution Engineer, you will help customers turn AI ambition into practical outcomes using Microsoft 365 Copilot, Copilot Chat, Copilot Studio and agent-powered experiences. You will work with sales specialists, customer success teams, partners and engineering to discover high-value scenarios, demonstrate solutions and build technical confidence. This Sydney-based role is designed for an early-career professional with 3-5 years of relevant experience who wants to deepen technical expertise while becoming a trusted customer advisor.

Responsibilities

• Lead customer discovery, envisioning sessions, demonstrations, workshops and proof-of-concept activities for Copilot and AI agents.
• Translate business priorities into secure, scalable solution designs using Microsoft 365 Copilot, Copilot Studio, connectors, actions, grounding and orchestration patterns.
• Build customer-relevant demonstrations, agent prototypes and technical proof points that make business value tangible.
• Advise on data readiness, security, compliance, responsible AI, agent governance, lifecycle management and adoption considerations.
• Partner with Specialists, Customer Success, FastTrack, engineering teams and delivery partners to remove blockers and progress the technical decision.
• Connect technical work to measurable outcomes, including productivity, employee experience, process improvement, risk reduction and time to value.
• Maintain strong execution discipline by documenting decisions, risks, success criteria, next steps and opportunity milestones.
• Invest in continuous learning, share reusable demonstrations and agent patterns, and contribute to the wider Solution Engineering community.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems or a related field, or equivalent practical experience.
• 3-5 years of experience in technical pre-sales, solution consulting, technology delivery, cloud consulting, business applications, automation or a related customer-facing technical role.
• Foundational technical knowledge across Microsoft 365, cloud platforms, identity, security, data, integration or low-code development.
• Experience explaining technical concepts to technical and non-technical audiences through presentations, demonstrations or workshops.
• Ability to learn quickly, work across teams, manage competing priorities and follow through on commitments.

Preferred qualifications

Hands-on exposure to Microsoft 365 Copilot, Copilot Studio, Power Platform, Azure AI, Microsoft Foundry, Microsoft Graph, Dataverse or related agent and automation technologies.

Experience building prototypes, copilots, agents, workflows, applications or integrations using low-code or pro-code tools.

Understanding of prompt design, agent grounding, connectors and actions, orchestration, testing, evaluation and responsible AI practices.

Familiarity with enterprise security, compliance, data governance, adoption or change-management requirements.

Relevant Microsoft fundamentals, Power Platform, Copilot or Azure certifications. Certifications are valued but not mandatory.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Communication

Common previous titles: Vice President Program Management, Senior Tech Support Engineer, Senior Solution Engineer, Senior Security Researcher, Senior Product Manager, Digital Specialist, Senior Engineer Manager, Engineer Senior, Specialist, Solution Specialist