Overview
Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions.
We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
Join a team that is helping customers move from AI ambition to real business impact. As a Global Black Belt, you will bring deep solution and industry expertise to complex, high-value customer opportunities, helping teams envision what is possible, remove barriers, and accelerate transformation. You’ll operate at the intersection of customer strategy, technology, and field execution, partnering broadly across Microsoft to drive measurable outcomes.
Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.
Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft?
As an AI Workforce Global Black Belt (GBB), you will lead strategic engagements that accelerate customer transformation through Copilot and Microsoft’s AI platform. You will identify high-impact scenarios, deliver technical proof of concepts, and quantify business value to land first-party, customer-developed, and partner-led agents at scale. You will also drive platform adoption by translating technical blockers into actionable solutions and positioning Microsoft’s differentiated value in competitive environments.
You will also be an important part of the feedback loop for engineering, marketing and the business architecture team bringing customer and field insights, sharing best practices, and being a thought leader.
This opportunity will allow you to accelerate your career growth by mastering consultative selling and technical strategy, developing deep business acumen through executive-level engagements, and honing your ability to scale innovation through repeatable sales motions. You’ll also become adept at navigating complex deal cycles and influencing product direction through customer and field feedback.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Lead customer engagements to identify high-impact business scenarios where AI can drive measurable value and align with key executives in the account to land M365 Copilot value.
Help organizations adopt Microsoft AI solutions by addressing technical challenges and clearly communicating the unique benefits of our platform.
Collaborate with internal teams and partners to deliver compelling sales presentations, workshops, and proof-of-concept experiences that align with customer goals.
Share best practices, tools, and success stories to help other teams and partners replicate winning strategies across industries and regions.
Provide strategic guidance and coaching to sales teams on how to position AI solutions effectively and close complex deals.
Gather feedback from customers and partners to help shape future product features, marketing strategies, and support resources.
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or relevant/prioritized industry (e.g., Finance, Healthcare, Retail) OR equivalent experience.
Additional or preferred qualifications
Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or relevant/prioritized industry (e.g., Finance, Healthcare, Retail) OR equivalent experience.
Relevant technical certification(s) in cloud technologies, solution architecture, or related domain (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert) or equivalent industry certification.
Demonstrated experience with Generative AI, AI solutions, cloud architecture, enterprise architecture, systems integration, security, governance, and/or emerging technologies.
Experience developing and articulating technical architectures, use cases, solution differentiation, and value propositions for complex enterprise customers.
Experience in competitive selling, including analyzing competitor solutions, identifying technical and business differentiation, handling objections, and influencing customer technology decisions.
Demonstrated ability to rapidly develop technical depth across emerging AI technologies and competitive platforms, and translate that knowledge into clear customer-facing differentiation, technical guidance, and actionable sales strategy.
Ability to operate effectively across technical and business audiences, from architects and IT/security leaders to business decision makers and C-level executives.
Relevant technical certification(s) in cloud technologies, AI, solution architecture, security, or related domain (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert) or equivalent industry certification.
Experience with AI, Generative AI, cloud platforms, and/or enterprise AI solutions, including the ability to translate technical capabilities and architecture into customer business value.
Experience engaging enterprise customers in complex technical sales cycles, including solution positioning, technical differentiation, competitive scenarios, and executive-level engagements.
Solution Sales Advisory IC4 - The typical base pay range for this role across the U.S. is USD $107,600 - $187,500 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,600 - $205,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Insights from previous hires
Top skills: Architecture, Consulting
Common previous titles: Specialist, Senior Security Consultant, Managing Principal, Security Specialist, Senior Security Engineer, Information Security Manager, Security Architect, Principle, Manager Customer Success, Cloud Solution Architect
Job description provided by Microsoft.
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