Sr. Sales Excellence Manager, Cloud and AI Platform (CAIP)

Overview

Small Medium Enterprises and Channel (SME&C) is part of Microsoft Customer and Partner Solutions (MCAPS), focused on 400M small and medium enterprise customers. SME&C serves these customers through partner led and digital sales managed accounts, field specialist teams, demand response motions, and a broad partner network. The mission of Global Sales Enablement & Operations (GS&O) within SME&C is to accelerate our customers’ artificial intelligence (AI) transformation and growth by delivering excellence in global Go-To-Market (GTM) strategy & execution, driving customer success, fostering transformational execution at scale, and transforming SME&C into the world’s leading AI frontier salesforce.

The Americas Sr. Sales Excellence Manager, Cloud and AI Platform (CAIP) will be part of a select SME&C team that helps Small-Medium Sized Businesses (SMB) businesses achieve their digital transformation and business goals with Microsoft solutions and partners. Whether your segment is Customer or Partner focused, key to the role is the ability to drive actionable outcomes, guide and optimize the sales process for Segment and sales leaders aligned to Cloud and AI Platform for the Americas region.

You will cross-collaborate with other roles to deliver forward-looking performance recommendations of your segment. We are looking for an outcome-driven sales excellence professional to support the SME&C segment's current and forward-looking business goals. You will drive a predictable Rhythm of Business (ROB) with cross-functional teams to ensure quality four-quarter (4Q) rolling business outcomes. You will work with Segment and Sales leaders to instill sales process discipline on pipeline health management, guide Sales Leaders on Microsoft sales methodologies, and collaborate across roles and segments to proactively seek resolution to manage change within your segment.

This is an individual contributor position designed for someone who operates at a highly strategic level, builds credibility with leaders, influences complex decisions, and brings clarity and direction in ambiguous environments.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

Program Optimization – You will collaborate with GPS on partner and sales programs to maximize sales capabilities and drive pipeline health and management (where applicable) to Microsoft sales methodology standards.

Sales Execution – You will drive and guide consistent sales excellence discipline and governance across SMB and GPS. Analyze and align the impact of sales execution engines on the SMB business.

Sales Execution Transformation – You will land sales strategies, processes, and objectives aligned with Microsoft sales methodology standards to drive sustainable growth and improved sales performance.

Pipeline Health and Management– You will support execution of predictable revenue and consumption growth by segment / solution area and aligned with Microsoft sales methodology standards within the SMB global motions.

Planning Engagement – You willpartner with segment SMB leads, Finance, Business and Sales Operations (BSO/SOPM) on fiscal year planning workstreams requiring sales excellence support.

Other- Embody our culture and values

Required/minimum qualifications

Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 5+ years experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR equivalent experience.

3+ years experience using data to drive business outcomes or inform business decisions.

3+ years experience managing relationships with stakeholders, clients, and/or customers.

Additional or preferred qualifications

Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 8+ years experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR equivalent experience.

3+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.

Sales Excellence IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Analytics, Automation, Change Management, Business Management, Business Administration, Agile Project Management, Microsoft Azure, ESXi, Data Centers, Data Center Virtualization

Common previous titles: Sales Enablement, Sales Excellence, Sales Experience, Business Program Manager, Human Resources Generalist, Digital Specialist, Manager Marketing, Vice President, Tech Support Engineer, Senior