Business Program Manager

Overview

Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I delivers the infrastructure and foundational capabilities that power Microsoft’s cloud services. Executive office to the President is seeking a Business Program Manager to help develop, execute, evaluate, and continuously improve programs that support our people priorities.

In this role, you will work across functions to research the program landscape, identify opportunities, define success measures, build plans, and support delivery. You will use data, stakeholder insights, and structured problem solving to improve program performance and communicate business impact. This opportunity is well suited to someone who is detail oriented, adaptable, collaborative, and motivated by turning strategy into clear, measurable execution.

Responsibilities

Support people program landscape research, forecasting, and analysis of business trends, customer feedback, and internal or external market signals to clarify program scope, stakeholders, risks, and opportunities.

Identify opportunities to create new people programs and improve existing programs; contribute to root-cause analysis, requirements gathering, resource planning, and development of a clear plan of record.

Help define and track success criteria and performance metrics, including objectives and key results (OKRs), key performance indicators (KPIs), service-level agreements (SLAs), return on investment (ROI), quality, adoption, usage, impact, and effectiveness.

Use scorecards, dashboards, scenario analysis, and customer feedback to evaluate performance, identify risks and mitigation plans, recommend improvements, and support decisions about scaling or retiring programs.

Support a portfolio of projects by maintaining plans, timelines, milestones, roles and responsibilities, financial information, performance measures, risks, and resource needs.

Communicate program status, decisions, dependencies, and risks to stakeholders and reinforce accountability to agreed schedules and mitigation plans.

Collaborate across teams to align requirements and deliver compliant programs from initiation through delivery.

Develop landing and communication plans for target audiences; adapt messages and storytelling to build stakeholder, partner, and customer understanding and adoption.

Contribute to change-management activities, stakeholder collateral, onboarding, training, and reskilling plans that help the organization adopt new priorities and ways of working.

Map processes and systems, conduct cost-benefit analyses, and contribute to business reviews and operating rhythms that improve efficiency, quality, and business impact.

Incorporate Microsoft security, privacy, and regulatory principles into program planning and execution.

Qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Preferred Qualifications

Master’s Degree in Business, Operations, Finance, or a related field and 3+ years of experience in program management, process management, or process improvement; or Bachelor’s Degree in a related field and 5+ years of relevant experience; or equivalent experience.

Experience with operational excellence, continuous improvement, program scorecards, dashboards, KPIs, OKRs, or business-review rhythms.

Experience supporting change management, communications, training, or organizational adoption.

Knowledge of artificial intelligence, data science, machine learning, data mining, knowledge graphs, search, or natural language processing.

Experience working in cloud infrastructure, datacenter, engineering, construction, operations, or another complex cross-functional environment.

Experience organizing complex work, tracking detailed information, and using data to evaluate options and solve problems.

Demonstrated written and verbal communication skills, with the ability to tailor messages for different audiences.

Experience collaborating across teams and managing stakeholder expectations, deliverables, and dependencies.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers | #EPCCareers | #DCDCareers

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Project Leadership and Cross-Functional Coordination, Mentorship & Team Development

Common previous titles: Consultant, Senior Specialist, Engineer Senior, Technician, Support Manager, Senior Director, Senior Tech Support Engineer, Senior Consultant, Senior, Site Operations Manager