Business Program Manager - Chief of Staff Office

Overview

Microsoft Customer and Partner Solutions (MCAPS)-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions.

We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

The Business Program Manager - Chief of Staff Office will support the planning and execution of strategic programs and initiatives that improve how the team operates and delivers business impact. The role will work closely with stakeholders to coordinate cross-functional activities, manage timelines and deliverables, track performance, and support change management and organizational adoption. A key focus will be identifying opportunities to simplify and agentify business processes through AI, agents, Copilot, low-code tools, and automation, translating business needs into practical solutions and contributing to their design, development, testing, and implementation.

The role will combine business process understanding, analytical thinking, and hands-on execution to reduce manual work, improve access to insights, increase operational efficiency, and support scalable ways of working across the organization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.

Responsibilities

Support program performance, evaluation, and business value: Track and measure program success, maintain dashboards and business reviews, identify improvement opportunities, and contribute to optimizing programs based on business impact and lessons learned.

Coordinate programs and cross-functional execution: Support the planning and execution of cross-functional programs, manage timelines, deliverables, risks, and dependencies, coordinate rhythm of business activities, and collaborate with stakeholders to ensure program requirements and operational objectives are achieved.

Develop and improve strategic business programs: Conduct research and business analysis to identify opportunities, gather requirements, contribute to program planning and solution design, solve business challenges, and support the implementation of secure, compliant, and scalable solutions aligned with organizational priorities.

Simplify and agentify business processes through AI and automation: Identify opportunities to leverage AI, agents, Copilot, low-code tools, and automation to improve how work gets done. Translate business needs into practical solutions and contribute hands-on to prototyping, building, testing, and implementing new capabilities that reduce manual effort, improve access to insights, and increase operational efficiency.

Required Qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement

OR equivalent experience

Additional Preferred Qualifications

Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement

OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement

OR equivalent experience.

Experience supporting the planning, coordination, and execution of strategic programs and cross-functional initiatives, including managing timelines, deliverables, and dependencies.

Ability to collaborate effectively with stakeholders across teams, coordinate activities, and support change management and organizational adoption.

Experience tracking program performance, analyzing business data, preparing insights, and identifying opportunities to improve operational efficiency and business outcomes.

Understanding of business processes and demonstrated ability to identify opportunities for simplification, automation, and continuous improvement.

Practical experience with AI, generative AI, agents, Copilot, and automation technologies, including applying these capabilities to improve business workflows.

Hands-on experience with low-code/no-code tools and automation platforms, with the ability to prototype, build, test, and implement practical solutions.

Familiarity with APIs, connectors, data integration, and enterprise information sources to support AI-enabled workflows and automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Process Implementation, Resource Management, Process Improvement, Strategy, Training

Common previous titles: Business Program Manager, Senior Business Program Manager, Program Manager, Consultant, Senior Manager, Support Manager, Senior Program Manager, Senior Manager Marketing, Senior Management, Events Director