Overview
In this role, you will drive a seamless customer experience across Microsoft by connecting the right technical, industry, account and delivery resources, removing blockers and accelerating outcomes. You will deliver solutions using proven Microsoft architectures, methodologies and patterns, with particular focus on security, operational resilience, governance and regulatory expectations.
You will proactively identify opportunities to accelerate Consumption, Usage and Unified expansion, moving from reactive support to proactive identification of customer opportunities and risks. You will maintain strong operational discipline across sales stages and tools of record, ensuring opportunities, commitments, blockers and outcomes are visible and actively managed.
You will contribute to and lead virtual teams, bringing together your knowledge of Microsoft architecture, the FSI industry and the competitive landscape. You will identify repeatable patterns and capability gaps that can be solved once and scaled across FSI customers, accelerating customer value and Microsoft's impact across the industry.
Responsibilities
You will drive measurable customer outcomes by proactively identifying and accelerating opportunities across Consumption, Usage and Unified, while maintaining strong operational discipline across Microsoft's Customer Engagement Model. You will anticipate and remove business and technical blockers, manage risk and guide customers toward secure, resilient, AI-enabled and well-architected solutions that accelerate deployment, operational readiness, adoption and value realization.
You will work across Microsoft, partners and customer teams to translate business priorities into clear technical outcomes, challenging existing approaches where appropriate and ensuring engagements deliver long-term customer value.
FSI Customer & Industry Leadership
You will act as a trusted technical leader and voice of the Financial Services customer, bringing together deep customer context, FSI industry knowledge and understanding of security, risk, resilience, regulatory and competitive requirements. You will build trusted relationships with technical and business decision makers across senior stakeholders, translating complex business and technology challenges into scalable Microsoft solutions across AI, Data, Cloud, Security and Resilience.
You will use customer insights, market signals and industry trends to identify emerging opportunities, shape technical strategy and connect customers with the right Microsoft, partner and engineering capabilities to accelerate transformation.
Technical Leadership & Scale
You will provide technical leadership beyond individual engagements by identifying patterns, capability gaps and emerging opportunities that can be solved once and scaled across the FSI portfolio. You will lead and influence virtual teams, mentor and uplift technical capability across the broader team, and role model continuous readiness across strategic areas including AI, security and resilience. You will contribute thought leadership, customer and field insights, repeatable architectures and intellectual property that strengthen Microsoft's solutions, while proactively identifying opportunities to expand Consumption, Usage and Unified and increase Microsoft's technical and business impact across FSI.
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Insights from previous hires
Top skills: Business Development
Common previous titles: Specialist, Senior Manager Customer Success, Senior, Senior Solution Architect, Senior Partner Manager, Director Project Management, Digital Specialist, Senior Consultant
Job description provided by Microsoft.
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