Senior Program Manager, Global Workplace Services

Overview

The Senior Program Manager, Global Workplace Services (GWS), is responsible for designing, running, and improving the centralized rhythm of business and performance system that supports GWS business priorities, Leadership Team, and central office. The role translates business strategy and stakeholder needs into clear program plans, requirements, and success measures, as well as manages special projects on behalf of the GWS VP (Vice President) and Americas GM (General Manager).

The Senior Program Manager conducts analysis to identify opportunities, define scope, evaluate business value, and recommend solutions. Additionally, partnering across functions such as GWS global teams, Finance, and OCFO (Office of the Chief Financial Officer) to align stakeholders, establish plans of record, clarify roles and responsibilities, and ensure financial and operational requirements are addressed.

This role manages program execution through project plans, milestones, resources, budgets, performance metrics, communications, and rhythm of business processes. Using scorecards, dashboards, and data analysis, you monitor outcomes, communicate status and risks, drive accountability, improve program effectiveness, and make improvement recommendations.

At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

• Rhythm of Business
• Establish and own the end-to-end business rhythm, incorporating Finance, Corporate, and GWS global activities.
• Oversee preparation for and facilitation of business review meetings, highlighting financial variances and business performance against key initiatives.
• Develop and manage annual organizational priorities; Develop and publish quarterly business review presentations.
• Coordinate and facilitate All Hands meetings, Directs offsites, annual team offsite meetings, and other key organizational alignment meetings.
• Facilitate monthly leadership team meetings to ensure effective sessions.
• Own and drive deployment of selected GWS programs or initiatives, as identified by the VP/GM, working either with delegated authority or through solid influence. Convene and manage teams, where needed, to drive execution of assigned programs and initiatives.

Budget/Forecasting

• Steward the annual planning process, forums, and commitment establishment.
• Manage team reporting tools to track progress against commitments.
• Drive G&A (General & Administrative expense) budget planning, tracking, and forecasting for the lines of business in collaboration with Finance stakeholders.
• Manage department controllable line items (T&E - Travel & Expense, Morale, Employee Development, etc.) within budget.
• Partner with the Platforms to aggregate vendor performance management tracking, assessment, and feedback.

Other

Embody our culture and values

Required/minimum qualifications

Master's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 2+ years multinational corporate environment experience OR Bachelor's Degree or equivalent degree in Business Administration (BBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 4+ years multinational corporate environment experience OR equivalent experience.

Additional or preferred qualifications

Master's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 4+ years multinational corporate environment experience OR Bachelor's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 6+ years multinational corporate environment experience OR equivalent experience.

Data Analysis & Insights: Ability to gather and analyze data from multiple sources, identify trends and implications, and translate findings into actionable business recommendations.

Decision Making & Judgment: Demonstrated ability to make sound, timely decisions in fast-paced environments, balancing alternatives, costs, resources, risks, and trade-offs.

Problem Solving: Solid analytical and critical-thinking skills with the ability to identify root causes, evaluate options, and implement effective solutions.

Business Acumen: Solid understanding of business operations, industry dynamics, and organizational priorities, with the ability to identify opportunities to improve performance, reduce cost, and create value.

Business Analysis: Ability to identify business needs and develop solutions through process improvement, technology, organizational change, strategic planning, or policy development.

Program & Project Management: Experience planning, organizing, and managing complex programs and projects, including scope, resources, schedules, costs, risks, dependencies, and deliverables.

Operational Excellence & Continuous Improvement: Demonstrated ability to improve processes, services, and operating models using KPIs, performance data, and continuous improvement methodologies.

Relationship & Stakeholder Management: Ability to build trusted relationships and collaborate effectively across leadership, internal teams, customers, partners, and vendors.

Executive Communication & Presentation: Solid written, verbal, and presentation skills, with the ability to translate complex information into clear, compelling messages appropriate for the audience.

Attention to Detail: High degree of accuracy, organization, and discipline in managing information, documentation, analysis, and deliverables.

Facilities and Workplace Services IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Analytics, Budgeting, Business Management, Business, Hiring, Goal Setting, General Management, Ethics, Employee Health, Driving Results

Common previous titles: Facilities Manager, Workplace Services Manager, Facilities Operations Manager, Customer Services Manager, Senior Business Manager, Senior Advisor, Senior Manager, Customer Program Manager, Sales Advisor, Human Resources Business Manager