Ecommerce Operations Specialist

Location: Vaughan

Your Responsibilities

You will be responsible of the day-to-day website operations, issue resolution, and implementation

For Website Operations & Maintenance you will

• Product activation/deactivation requests
• Spec sheet uploads/removals
• Category configurations (pre-sale, discontinued flags, mappings)
• MEC page updates and maintenance

For Issue Resolution & Troubleshooting you will

First line of support for

• Order issues (ASW, duplicate transactions, Flexity bugs)
• Voucher issues
• Manage and resolve CARL tickets
• Coordinate fixes with WhiteCap

For Agency Coordination (Execution Layer) you will

• Translate requirements into tickets for WhiteCap
• Follow up on bug fixes and deployments
• Validate fixes before escalation

For Promotions & Campaign Execution you will

Set up and QA promotions

Ensure correct pricing, timing, and visibility

For Tool & Platform Maintenance you will

Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates)

Support tracking implementation testing cycles

For SEO & Content Execution you will

Implement SEO recommendations

Handle technical fixes (via WhiteCap)

What we are looking for

Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred

5 years’ equivalent practical experience in ecommerce operations or digital site management

Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role

Experience in retail, direct-to-consumer, or consumer goods ecommerce

Ability to manage product activations, deactivations, category changes, and content/specification updates

Clear communicator who can translate business needs into actionable tickets

Collaborative and comfortable working across internal teams and external partners

The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data.

$70,000-$80,000