MarTech Program Manager – Transformation & Delivery

MarTech Program Manager – Transformation & Delivery Location: London, UK Function: Technology – Salesforce & CRM Centre of Excellence About Paysafe Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods.

With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. About the role We are looking for an experienced MarTech - Program Manager to join our Technology organisation and play a pivotal role in delivering Paysafe's marketing technology and digital transformation agenda.

This is not a traditional project management role focused on managing individual projects or tracking milestones. It is a high-impact transformation delivery role, responsible for orchestrating a portfolio of strategic initiatives that will modernise Paysafe's marketing technology landscape, consolidate fragmented platforms and enable more intelligent, scalable and personalised customer engagement. You will work at the intersection of Marketing, Product, Technology and Operations, leading complex programmes spanning marketing automation, customer and product communications, website modernisation and platform migrations.

A key focus for 2027 will be the consolidation of multiple legacy marketing and communications platforms into a more unified ecosystem, leveraging Salesforce Marketing Cloud Advanced and associated technologies to simplify our architecture, reduce operational costs and improve the customer and merchant experience. You will be accountable for establishing delivery plans, coordinating internal and external teams, managing dependencies and risks, and ensuring strategic investments deliver tangible commercial and operational outcomes.

The role is best suited to a proactive, commercially minded programme leader who thrives in complex technology environments, can confidently challenge stakeholders, and brings the structure, urgency and accountability needed to turn ambitious transformation plans into delivered business value. What to expect Lead strategic MarTech transformation Own and coordinate the delivery of Paysafe's 2027 MarTech transformation portfolio, ensuring alignment with business priorities, investment commitments and measurable outcomes.

Drive the consolidation and migration of fragmented marketing and communications platforms, including B2C & B2C platforms including Salesforce Marketing Cloud, Pardot and legacy product communications technologies. Manage delivery initiatives involving Salesforce Marketing Cloud Advanced, customer data platforms, marketing automation, journey orchestration and digital engagement capabilities. Coordinate the rationalisation of existing product communications platforms, including GCS, Mandrill/Mailchimp, SendGrid and StrongMail, ensuring appropriate migration, integration and decommissioning plans.

Support the modernisation of Paysafe's global websites, including localisation, automated translation, AI-enabled customer engagement, continuous optimisation and experimentation. Drive end-to-end programme delivery Translate strategic initiatives and investment business cases into executable delivery roadmaps, workstreams, milestones, resource plans and measurable success criteria. Manage multiple concurrent initiatives, ensuring clear accountability for scope, budget, timelines, dependencies, risks and delivery outcomes.

Coordinate cross-functional delivery teams across Marketing, Product, Engineering, Architecture, Data, Security, Privacy, Procurement and external technology partners. Establish effective programme governance, providing clear executive-level reporting on progress, financial performance, risks, decisions and dependencies. Proactively identify and resolve delivery blockers, escalating material risks early and driving decisions at pace.

Manage vendor dependencies, contractual milestones and third-party delivery commitments, ensuring suppliers remain accountable for their deliverables. Coordinate migration readiness, testing, business acceptance, cutover planning and post-implementation stabilisation to minimise business disruption. Deliver measurable business value Ensure technology investments translate into measurable outcomes, including platform cost reduction, operational efficiencies, improved marketing effectiveness and revenue growth.

Establish baselines and track the realisation of benefits associated with platform consolidation, automation and digital engagement. Work closely with Finance, Marketing and Product to provide transparency on investment utilisation, forecast expenditure and realised benefits. Identify opportunities to simplify the technology landscape, reduce technical debt and accelerate time to value. Champion scalable, reusable solutions that support Paysafe's long-term digital engagement and customer experience strategy.

Enable cross-functional alignment and continuous improvement Act as a trusted delivery partner to senior stakeholders, maintaining alignment between business objectives, technology decisions and delivery priorities. Build strong relationships across Marketing and Technology, ensuring clear ownership of decisions, requirements and business readiness. Support the adoption of new platforms and capabilities through structured change management, training, operational handover and adoption planning.

Continuously improve delivery practices, governance and reporting to increase predictability, transparency and execution speed. To be successful you need to have Proven experience managing complex technology transformation programmes, preferably within marketing technology, CRM, digital platforms or enterprise applications. Strong understanding of the MarTech ecosystem, including marketing automation, campaign management, customer journeys, digital communications and customer data platforms.

Experience delivering platform consolidation, application migration, systems integration or legacy technology decommissioning initiatives. Experience with Salesforce Marketing Cloud, Oracle Responsys, Salesforce Account Engagement (Pardot), or comparable enterprise marketing platforms would be highly advantageous. Strong programme and project management capabilities, with a track record of delivering multiple interdependent workstreams across cross-functional teams.

Experience managing delivery budgets, vendors, technology partners, resource plans and commercial commitments. Ability to understand technical architecture, integrations, APIs and data dependencies sufficiently to challenge delivery assumptions and coordinate effective solutions. Excellent senior stakeholder engagement and communication skills, including the ability to provide concise, outcome-focused updates to executive audiences.

Strong analytical and problem-solving skills, with a proven ability to manage ambiguity, competing priorities and complex delivery risks. A commercially minded approach, with an understanding of investment governance, business cases, cost optimisation and benefits realisation. Confidence to challenge constructively, drive decisions and influence teams without direct reporting authority. A proactive, hands-on leadership style with a strong sense of ownership, urgency and accountability.

Experience working within Agile, hybrid or structured programme delivery environments. Additional advantages Experience in financial services, payments, fintech or another regulated industry. Exposure to Salesforce Data Cloud (Data 360), Marketing Cloud Advanced, Experience Cloud or enterprise CMS platforms. Experience delivering AI-enabled marketing, personalisation, customer self-service or digital experience initiatives.

Relevant programme management qualifications, such as PMP, PRINCE2, MSP or Agile certifications. What success looks like Success in this role will be measured by the ability to: Deliver committed 2027 MarTech initiatives against agreed scope, investment and delivery milestones. Successfully migrate and consolidate legacy marketing and product communications platforms with minimal business disruption. Improve delivery predictability, transparency and cross-functional accountability.

Demonstrate measurable progress against technology cost reduction, platform simplification and operational efficiency targets. Enable the adoption of scalable marketing and digital engagement capabilities that support customer experience and revenue growth. Establish a sustainable delivery foundation for Paysafe's longer-term MarTech transformation roadmap.