Maganti IT Resources LLC
- Title: VP of Technical Support
- Location: Tualatin, OR
- Type: Permanent
- client is recognized as the world’s pioneer in power tool safety
- technology. A recipient of numerous awards for safety and innovation,
- client introduced its first table saw to the commercial and hobbyist
- markets in 2005. Within just a few years, client was the leading
- manufacturer of table saws for those markets. Since 2005 client safety
- technology has saved thousands of users from serious table saw injuries,
- many of which would have been devastating, life-changing injuries on
- ordinary table saws. Client is now poised to accelerate its rapid growth as
- it launches its first portable table saw to the consumer and professional
- market.
- Since its inception, client has been recognized as providing unrivaled
- product and technical support to its dealers and customers, both in the US
- and abroad. With its recent expansion into the consumer market, client
- seeks to grow and develop its product and technical support capabilities to
- serve this new market.
- Client is seeking an experienced leader to develop the strategic direction
- and manage the resources and activities necessary to ensure
- maintains and grows its reputation for outstanding customer satisfaction.
Job requirement
- Develop and execute strategies on a product-by-product basis to
provide product and technical support for both warranty and non-warranty
products.
- Hire, train, and manage a team of technical support personnel to
provide rapid and effective dealer and customer support.
- Identify and manage third-party resources for on-site technical
service.
- Design and implement processes to ensure efficient and successful
problem resolution and case management.
- Formulate and perform quality control assessments on all product and
technical support activities.
- Track and analyze support issues and costs to develop solutions for
improving customer experiences and reducing warranty costs.
REQUIRED QUALIFICATION
- Bachelor’s Degree or higher in business, engineering or related
field, or an equivalent combination of education and work experience.
- Minimum of ten years of customer support experience, including at
least five years of management experience.
- Ability to develop a strategic vision for customer service and
communicate that vision to inspire employees and influence business leaders.
- Strong leadership and motivational skills.
- Excellent written and verbal skills.
REQUIRED QUALIFICATION
- Bachelor’s Degree or higher in business, engineering or related
field, or an equivalent combination of education and work experience.
- Minimum of ten years of customer support experience, including at
least five years of management experience.
- Ability to develop a strategic vision for customer service and
communicate that vision to inspire employees and influence business leaders.
- Strong leadership and motivational skills.
- Excellent written and verbal skills.
- Please help pass along to colleagues or associates below position who are looking for new role if you are not available.
- Should someone need more information I can be reached at narendraATmitresourceDOTcom
- Thank you for your time.
Job description provided by MIT RESOURCE.
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