Product Demand Planner

Location: Sofia (Hybrid)

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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About Mitel

Mitel is a global market leader in business communications, powering more than two billion connections every day. With customers in over 100 countries, we help organizations modernize their communications, strengthen collaboration, and deliver exceptional experiences. Our culture is built on innovation, integrity, and empowering our people to do their best work. At Mitel, you’ll join a team that values trust, encourages fresh thinking, and embraces diverse perspectives to drive meaningful impact.

Overview

As a member of the Demand Planning team within Mitel’s Global Supply Chain organization, you will manage day-to-day planning and procurement activities, including forecast loading, inventory and replenishment strategy, and purchase order creation and follow-up for assigned product categories. Working closely with suppliers, internal teams and cross-functional partners, you will make sure stock levels, open orders and product transitions (NPI and phase-out) stay aligned with demand, so orders are fulfilled accurately and on time.

Responsibilities

Review assigned products for Global warehouses to ensure stocking level and customer service levels are met. Issuing new Purchase Orders to vendors. Identifying stock shortages and working with vendors to improve delivery timescales. Following up on delivery status of Purchase orders and updating the relevant tools

(incl. written and/or verbal communication with relevant stakeholders on changes, issues, escalations)

Manage cross-plant inventory levels to optimize stock availability and reduce excess inventory

Responsible for setting inventory levels, buffers and replenishment strategies for the assigned product categories. Publish a rolling 12 + month purchase plan as required

Participate in regular demand/Forecast reviews and ensure SAP is updated accordingly

Support NPI/material phase-in and phase-out activities with cross-functional teams to support smooth product transitions and minimize supply risks. Maintain appropriate material master data in MRP well as other planning parameters for assigned product categories

Participate in regular Open Order Reviews with Vendors, driving the required actions to keep supply aligned with Mitel demand needs. Other duties as assigned

Management of Purchase Order data i.e. changing requested delivery dates, changes in quantity order, agreed delivery dates, pricing changes etc. Helping resolve delivery issues with incoming supply/deliveries

Management of vendor invoices

Ensure that all customer facing departments have the most up-to-date information to enhance their interaction with customers

Requirements

• College Diploma or Bachelor degree in business or supply chain equivalent may be substituted for working experience in the function (i.e. Internship) where applicable
• English and German language skills
• Minimum 3-5 years’ experience in Procurement or Supply Chain Planning environment
• Knowledge and understanding of Supply Chain concepts
• ERP experience required, SAP experience preferred (or similar ERP system)
• MS Office, including advanced Excel
• Understanding of Workflow and related systems and tools
• Able to prioritize activities and proactively anticipate/identify and manage risks
• Strong analytical skills and excellent communication with peers and Management
• Must be a quality oriented and well-organized strong team player with the ability to persuade and build consensus.
• What we offer?
• Professional Growth in a Global Company

Individual Career Path

Knowledge Sharing Programs and Trainings

Mentor Support

Flexible Working Hours

Home Office

26 Paid Vacation Days

5 Wellness Fridays Vacation

Medical Care including Dental Care, Glasses, etc.

Referral Bonus

Food Vouchers

Multisport Card

Store Discounts

Team Buildings and Company Events

Lounge and Game Areas

Metro Station next to the Office

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#LI-Hybrid

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.