Managed Services Team Lead with German

Location: Sofia (Hybrid)

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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About Mitel

Mitel is a global market leader in business communications, powering more than two billion connections every day. With customers in over 100 countries, we help organizations modernize their communications, strengthen collaboration, and deliver exceptional experiences. Our culture is built on innovation, integrity, and empowering our people to do their best work. At Mitel, you’ll join a team that values trust, encourages fresh thinking, and embraces diverse perspectives to drive meaningful impact.

Overview

Responsible for leading and managing Managed Services team, supporting Mitel and 3rd Party solutions and services.

Responsibilities

• First escalation line for customers and management
• Leads, motivates, and develops the Managed Services team
• Monitors and continuously improves the operational processes and procedures
• Assures the agreed services execution and proactively points out possible trends
• Reviews and assists onboarding projects in Managed Services

Requirements

• Knowledge of ITIL practices and Mitel internal processes
• Knowledge of customer industry, business issues and Mitel portfolio
• Experience supporting voice, data, VoiP, and call center solutions
• Cultural awareness and intercultural experiences
• German and English Language
• What we offer?
• Professional Growth in a Global Company

Individual Career Path

Knowledge Sharing Programs and Trainings

Mentor Support

Flexible Working Hours

Home Office

26 Paid Vacation Days

5 Wellness Fridays Vacation

Medical Care including Dental Care, Glasses, etc.

Referral Bonus

Food Vouchers

Multisport Card

Store Discounts

Team Buildings and Company Events

Lounge and Game Areas

Metro Station next to the Office

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To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.