Senior Service Now Developer & Platform Administrator _Firm IT

• General Position Summary: Firm Information
• Technology Services – Senior ServiceNow Developer & Platform Administrator
• The Senior ServiceNow Developer and Platform
• Administrator is responsible for designing and overseeing the implementation of
• scalable, secure, and efficient solutions on the ServiceNow platform that align
• with organizational goals and IT service management best practices. This role
• requires deep technical expertise in ServiceNow modules such as ITSM, ITOM, and
• CMDB, along with strong integration capabilities using APIs and MID Servers.
• The developer/administrator collaborates closely with stakeholders to translate
• business requirements into platform configurations and customizations, ensuring
• alignment with frameworks like ITIL and Agile. Additionally, they provide
• strategic guidance, enforce governance standards, and mentor development teams
• to maintain platform integrity and drive continuous improvement.
• National in scope and
• local in focus, MNP is one of Canada’s largest and fastest-growing professional
• service firms providing client-focused accounting, consulting, tax, and digital
• services. Founded in 1958, MNP generates more than CAD $2 billion in annual
• revenues, with over 9,700 professionals and 154 offices across Canada.
• MNP is a large firm that has never forgotten its roots. For more than 65
• years, it has set itself apart by taking the time to fully understand each
• client’s needs and goals, investing in their success, and delivering
• personalized solutions that help them reach their full potential.

MNP

• set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the
• firm drive growth, efficiency, customer delight and innovation, by leveraging
• high quality talent in India. MNP Spark is like any other MNP region/office -
• front facing, client focused but working with all of MNP regions in Canada to
• deliver services.

Responsibilities

Platform

Management

• Work on maintenance and
• stability efforts of the ServiceNow Platform, ensuring high availability and
• performance
• Follow architectural standards,
• best practices, and governance models.
• Perform platform upgrades,
• migrations, and major enhancements.
• Align to out-of-the-box best
• practices, configurations aligned to vendor guidance, and roadmap technical
• debt opportunities.
• Solution Development & Integration.
• Translate business requirements
• into technical designs and workflows.
• Design scalable and
• maintainable ServiceNow solutions aligned with business and IT strategies.
• Participate in all phases of
• the software development life cycle, including analysis, design, coding,
• testing, and deployment to production
• Development of customs
• applications, workflows, and automation using ServiceNow tools (e.g., Flow
• Designer, App Engine).
• Technical design and
• implementation of complex integrations using REST/SOAP APIs, MID Servers, and
• external systems.
• Ensure performance
• optimization, data integrity, and maintainability across the platform. Oversee
• complex configurations, customizations, and integrations using APIs, MID
• Servers, and third-party tools.

Innovation

& Strategic Enablement

• Champion the use of
• ServiceNow’s Innovation Hub to explore emerging capabilities such as AI,
• machine learning, and predictive analytics.
• Identify opportunities to
• leverage new platform features to improve service delivery, user experience,
• and operational efficiency.
• Collaborate with business units
• to prototype and pilot innovative solutions that drive digital transformation.

CMDB

& ITOM Strategy

• Architect and maintain a robust
• CMDB structure, including CI class models and relationships.
• Support ITOM capabilities such
• as Discovery, Service Mapping, and Event Management.
• Process Alignment & Optimization.
• Align platform capabilities
• with ITIL, Agile, and DevOps frameworks.
• Collaborate with process owners
• to optimize workflows and service delivery.

Security

& Compliance

• Implement role-based access
• controls and ensure platform security.
• Support audit and compliance
• initiatives by maintaining documentation and controls.

Stakeholder

Collaboration & Leadership

• Engage with business and
• technical stakeholders to gather requirements and present solutions.
• Provide technical leadership
• and mentorship to developers, admins, and implementation teams.
• Conduct design reviews, code
• audits, and platform health assessments.

Requirements

Qualification

Skills

• Excellent communication and
• interpersonal skills, with the ability to engage effectively with technical and
• non-technical stakeholders.
• Strong leadership and
• team-building capabilities, fostering collaboration and knowledge sharing.
• Strategic thinking and
• problem-solving mindset, with a focus on continuous improvement and innovation.
• Adaptability and resilience in
• managing multiple priorities and navigating complex environments. Strong
• analytical and critical thinking skills.
• Educational Qualifications: Bachelor Or Masters of

Technology/ Engineering

Experience: 5+ years experience in

ServiceNow development, administration, and module deployment

Certifications

(Preferred)

ServiceNow Certified System

Administrator

ServiceNow Certified

Application Developer

ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD, etc)