Solution Architect, D365 Customer Engagement Sales

• Inspirational, innovative and entrepreneurial - this is how we describe
• our empowered teams. Combine your passion with purpose and join a culture that
• is thriving in the face of change.
• National in scope and local in focus, MNP is
• one of Canada’s largest professional service firms providing client-focused
• accounting, consulting, tax, and digital services to clients. Founded in 1958,
• MNP today is a CAD 2 billion+ organization with 9600+ employees and 154 offices
• across Canada. MNP prides itself on being an ‘advisor’ to its clients
• (individuals, businesses, and organizations), focusing on their success by
• delivering personalized strategies and solutions that help clients reach their
• full potential — wherever business takes them.
• MNP set up MNP SPARK its GCC in Bangalore in
• May 2025 with a focus on enabling the firm to drive growth, efficiency, customer
• delight and innovation, by leveraging high quality talent in India. MNP Spark
• is like any other MNP region/office - front facing, client focused but working
• with all MNP regions in Canada to deliver services.
• Make an impact with our Digital Solutions team as a D365 Customer
• Engagement Sales Solution Architect.  You will be
• responsible for the design and implementation of solutions
• using D365 Sales Model App. Knowledge of Customer Insight
• (Marketing) and Services is an asset. This role requires a
• deep functional and technical understanding
• of D365 Sales, processes, data analysis, and the ability to
• develop and integrate solutions that
• enhance sales user experience, operational efficiency and
• drive digital transformation.

Responsibilities

• ·Analyze business requirements and design solutions
• that leverage D365 Sales capabilities.
• ·Engage with clients early to provide demos,
• evaluate needs, and create implementation estimates, participating in
• responses to RFPs and RFQs as needed.
• ·Work closely with clients to understand and adjust
• Sales Methodology through gathering
• requirements, determine expectations,
• and finalize deliverables.
• ·Act as a trusted advisor to clients, offering
• insights and recommendations to optimize their use of D365 Sales and
• Customer Insights.
• ·Create detailed documentation of the solution
• design and configuration at an Architectural level.
• ·Configure and customize D365 Sales
• and Customer Insight applications to meet specific business
• needs.
• ·Configure Data verse, Power Platform solutions, and
• integrate with CRM (Sales/Service) or external systems.
• ·Provide on-site
• support (when required) and assistance throughout the
• delivery and go-live phases of the project.
• ·Design and sometime deliver end-user training
• to clients and colleagues.
• ·Collaborate with cross-functional teams, including
• developers, analysts, and other consultants.
• ·Demonstrate excellent communication skills, both
• written and verbal, to effectively convey complex concepts to clients and team
• members.
• ·Provide leadership and mentorship to junior
• consultants, defining project standards, and conducting code reviews.
• ·Ensure quality project delivery and manage project
• timelines effectively.
• ·Knowledge and experience
• with Microsoft Copilot for Sales & Customer
• Insight (AI) is an asset.
• ·Knowledge and experience with custom built
• Copilots (AI) using Copilot Studio or Azure Foundry
• (Studio) is also an asset.
• ·Identify assignment conflicts or issues and
• communicate to engagement partner.
• ·Develop a thorough understanding of MNP’s services,
• businesses, and industry.
• ·Raise awareness of MNP through discussions at
• community events, including client and company-sponsored functions.
• ·Network in the local business community and
• consider business development opportunities.
• ·Contribute to the development of new
• ideas and approaches to improve work processes.
• ·Promote regular attendance, balanced lifestyle, and
• high standard of team wellness.

Requirements

Skills

• ·Extensive experience with Microsoft Dynamics
• 365 Sales and related modules such as Customer
• Insights and Customer Service.
• ·Proficiency in configuring and customizing
• D365 Customer Engagement applications.
• ·Knowledge and understanding of Sales methodologies
• is required.
• ·Strong understanding of data integration and
• migration processes.
• ·Proven ability to gather and document functional
• requirements and perform gap/fit analysis.
• ·Excellent foundational consulting skills, including
• analytical know-how, problem-solving, and team participation.
• ·Experience in delivering software solutions and
• functional configuration.
• ·Ability to lead solution design decisions and
• create comprehensive solution documentation.
• ·Awareness of scope management and change control
• processes.
• ·Strong written and verbal communication
• skills.
• ·Experience in delivering end-user training and
• creating training materials.
• ·Ability to present complex solutions to
• stakeholders in a clear and concise manner.
• ·Relevant certifications in Microsoft Dynamics 365
• or related Sales and Customer Engagement are highly desirable.
• ·A degree in a related field such as Computer
• Science, Information Technology, Business Administration, or similar.
• ·10+ years of experience
• implementing CRM Model Apps in the private or public sector.

• 3 years of experience

• implementing Microsoft Sales and Customer Insight.
• ·Deep knowledge in Software Product Development
• processes and design, including Waterfall, Agile, and Hybrid.
• ·A good understanding of Microsoft Co-Pilot and
• Artificial Intelligence is a plus.
• ·Proven experience in complex integration of
• multiple systems.

Educational

·Bachelor's in Computer Science, Information Technology, Business

Administration, or a related field.