Senior Manager, Employee Listening

Location: Global Headquarters – Chicago, USA

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will have the opportunity to make an big impact on our business performance as you support the data strategy and lead the development of custom models/algorithms. Working in close partnership with the business leadership team, you will manage the vision and agenda for business analytics in your area of responsibility.

How you will contribute

You will

• Support stakeholders across portfolio using agile ROI/KPI initiatives that will drive improvements
• Identify and incubate best-in-class external partners to drive delivery on projects
• Work on development of custom models/algorithms to uncover signals/patterns and trends to drive long-term business performance
• Support the data strategy in your area of responsibility, which encompasses data collection architecture, data governance, and data reporting infrastructure
• Build a professional and reliable team
• Run the business analytics program practice using a methodical approach that conveys to stakeholders what business analytics will deliver`

What you will bring

• A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
• Ability to influence the business agenda and make recommendations to senior leaders
• Leadership experience in best-in-class analytics practice roles
• Leadership experience deploying new analytical approaches in a complex and highly matrixed organization
• Savvy in usage of analytics techniques to create business impacts
• Proven people leadership experience

The Opportunity

Mondelēz International is transforming its People Analytics function from the ground up, building the data foundations, capabilities, and culture needed to make MDLZ a truly insight-driven organization. Employee listening is a critical pillar of that transformation.

We are looking for a Sr. Manager, Employee Listening to own the vision, strategy, and execution of our employee listening program. This is not a caretaker role. We need a builder. Specifically, someone who can design a modern, multi-channel listening program, stand it up, and connect it to the broader People Analytics ecosystem so that employee voice translates into leadership action.

You will sit at the intersection of program ownership and technical expertise: a leader who can run a world-class engagement program and partner with analysts to ensure listening data flows into dashboards, models, and decision frameworks that drive real outcomes.

What You Will Do

Listening Strategy & Architecture

• Define and own the global employee listening strategy, including the vision, roadmap, governance, measurement framework, aligned to MDLZ's business and People priorities.
• Design a multi-channel listening architecture (e.g., annual/pulse surveys, lifecycle surveys, ad-hoc listening methods) that captures the full spectrum of employee experience.
• Evaluate, select, and manage listening platform(s) and vendor relationships; own the technology stack for survey design, deployment, and reporting.

Program Execution & Operations

• Lead end-to-end execution of global engagement surveys, including the design, communications, launch, and on-time delivery across all markets and functions.
• Build scalable, repeatable processes and playbooks, so the program runs with operational discipline.
• Partner with People and Talent leads to drive participation, transparency, and trust in the listening process.

Analytics, Insights & Action

• Translate listening data into clear, compelling insights, connecting engagement signals to workforce and business outcomes (e.g., retention, performance, productivity, safety).
• Build and maintain reporting products (e.g., dashboards, scorecards, executive summaries) that make results accessible and actionable for leaders at every level.
• Apply advanced analytical techniques (e.g., driver analysis, text/sentiment analytics, segmentation, predictive modelling) to surface root causes and emerging themes.
• Partner with People and Talent Leaders to design and facilitate post-survey action-planning processes that move the organization from data to decisions.

Stakeholder Partnership & Influence

Serve as the enterprise subject-matter expert on employee listening and engagement, advising senior HR and business leaders on what the data says, what it means, and what to do about it.

Collaborate with Talent Management, DEI, Total Rewards, Learning & Development, and other Centers of Excellence to ensure listening insights inform their strategies.

Building for the Future

Build the employee listening function by defining the operating model, identifying capability gaps, and developing or recruiting the talent needed to scale.

Stay at the forefront of the employee listening field, benchmarking against leading practices at peer companies, evaluating emerging technologies (AI-driven listening, passive signal integration, continuous feedback platforms), and bringing an external perspective into MDLZ.

What You Bring

• 8+ years of progressive experience in employee listening, engagement, people analytics, or a closely related field (organizational psychology, survey research, HR strategy).
• Proven track record of building: you’ve stood up or significantly transformed an employee listening program, not just maintained one.
• Deep expertise in survey methodology: questionnaire design, sampling, benchmarking, confidentiality frameworks, multi-language/multi-cultural deployment, etc.
• Strong analytical capability: statistical analysis, driver modeling, text analytics, and data visualization.
• Experience with leading listening/survey platforms (e.g., Qualtrics, Glint, Perceptyx, Medallia, or similar).
• Exceptional program management skills: you can run a complex, global, multi-stakeholder program on time and on budget while keeping quality high.
• Executive-level communication and storytelling: you can distil complex data into a clear narrative and present confidently to senior leaders.
• A builder's mindset: comfort with ambiguity, a bias for action, and the resilience to create structure where none exists.

Salary and Benefits

The base salary range for this position is $140,300 to $192,940; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Analytics & Modelling

Analytics & Data Science