Implementation Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

1–3 years of experience working in a technical role, ideally within a Software as a Service platform environment

Functional understanding of financial instruments within the banking or insurance industries

Relevant experience with third-party screening and monitoring solutions for Anti-Money Laundering, Know Your Customer, Anti-Bribery and Corruption, and Politically Exposed Person risk management

Knowledge of file transfer protocols, information technology security, Software as a Service applications, and cloud services

Strong problem-solving skills with persistence in the face of obstacles and the ability to analyze information and apply logic to address work-related issues

Strong client communication skills with the ability to work cooperatively and maintain a dependable, professional approach

Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

Undergraduate or first-level degree (e.g., Bachelor's degree) required

Responsibilities

As an Implementation Engineer in the Know Your Customer Solution Delivery team, you will participate in implementation projects by providing technical and functional assistance to clients during the configuration and deployment of Know Your Customer products.

Collaborate with project managers, customer success managers, and product specialists to gather business requirements, document solutions, and implement configurations that meet client needs

Assist in the installation and upgrading of software for clients, and configure or help configure the software to align with each client's specific requirements

Participate in testing activities, including unit testing, integration testing, and user acceptance testing, to ensure successful and accurate solution deployment

Provide technical training to client administrators and offer knowledge transfer to support their ongoing use and management of the platform

Utilize internal tracking systems for issue management, time reporting, and project documentation to maintain accurate and up-to-date project records

Actively contribute to enhancing the product suite and knowledge base through documentation review, feedback on products and project methodology, and development of how-to resources

About the Team

Our Know Your Customer Solution Delivery team is responsible for guiding clients through seamless onboarding, configuration, and implementation of Moody's compliance and risk management solutions, including Anti-Money Laundering and Know Your Customer platforms. The team plays a critical role in translating client requirements into effective technical solutions while upholding the highest standards of accuracy, reliability, and client satisfaction.

By joining our team, you will contribute to meaningful, client-facing implementation work in a collaborative environment that values analytical thinking, dependability, and a commitment to continuous improvement as we embrace emerging technologies and responsible innovation.

For US-based roles only: the anticipated hiring base salary range for this position is $82,400.00 - $119,450.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.