DMR Specialist

Location: Melbourne, Australia

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

To provide high quality technical and operational support specialising in MotoTRBO Digital Mobile Radio (DMR) technology for customer infrastructure and subscriber systems supplied by Motorola Solutions. This role will also provide subject matter technical excellence and leadership to other members of the project, operations engineering and Support Services group ensuring total customer satisfaction and compliance to contractual key performance indicators.

Our Services team is part of the Motorola Solutions business covering the Australia and New Zealand region. We are a professional services team that delivers systems integration projects and managed services to our customers. We deliver customer focused world-class, leading edge, end-to-end solutions fit for purpose within each customer’s unique environment that include various voice (including radio) communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry.

Your role will include, but not limited to the following:

Providing engineering subject matter excellence with deep domain experience of Capacity Max trunked infrastructure core, Capacity Plus and Linked Capacity Plus modes of DMR system configuration as used by both Government, Energy & Natural Resources and Rental solutions.

Understand the broader Land Mobile Radio (LMR) subsystems such as Core, Transmission, Networking, RF Site, Application Gateways providing connectivity to customer enterprise network applications and services.

Familiarity and ability to install and troubleshoot application partner products specifically TRBOnet Plus consoles, TRBOnet Watch remote monitoring, RDAC, Radio Management, SmartPTT, iBeacon

Deep understanding of Motorola MotoTRBO System Planner design and configuration limitations.

Ability to derive DMR capacity limitations and scope channel expansion highlighting dependencies and maximum capacity limits

Act as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers when necessary

Create and implement Change & Problem management aligned with ITIL best practice.

Create and implement knowledge management and test procedures for system routine maintenance

Develop and audit as built documentation and update as required to ensure accuracy

Participate in standby roster, 24x7 on call operation

Support core system, consoles and network devices (firewalls, routers, switches, microwave, servers both physical and virtual) remotely and onsite

Perform maintenance updates and upgrade system components, network devices (remote/onsite) and assist with network designs

Design Capacity Max system upgrade scope and Bill of Materials to enable upgrade equipment ordering

Stage and build Capacity Max core upgrade and coordinate customer site installation and commissioning

Produce and/or update “as-built” documentation for supported systems, as required

Represent the operational engineering support to Management and /or vendors (or other support groups as applicable) in the resolution of equipment/network performance problems

Assist the Operations and/or Service Delivery Manager in the preparation of customer reports

Participate in customer meetings as directed by the Operations and/or Service Delivery Managers

Foster a culture of continual improvement by implementing and encouraging the use of best practices, identifying areas for improvement, and providing opportunities for professional development and training younger engineering team members

Undertake special projects and additional duties as required and assigned by the manager, aligning with the department's overall objectives and functions