Location: Schaumburg, IL
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The US Federal Governments Markets Division is chartered with being the premier supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Cybersecurity team provides a variety of services and support for U.S. Federal government customers to meet ever growing demands for compliance and accreditation.
Develops, maintains, and implements relevant tools, policies and procedures to protect the security and privacy of information from intentional or unintentional damage. Performs assessments to ensure compliance with internal security standards and regulatory requirements. Assists in trouble-shooting security concerns and provides regular status updates of system security.
Federal Government customers’ Cybersecurity requirements continue to evolve and tolerance of non-compliance to mandates is vanishing. Features such as PKI and HBSS require extensive integration with our products and heavy collaboration with engineering teams, testing and support to insure successful implementation and sustainment which reduces risk to system availability.
Support efforts necessary to supplement product development of features required by Federal customers such as Public Key Infrastructure (PKI).
Help to resolve issues and insure the project deliverables are completed on time.
Interface with vendors, product development engineering, business and support teams to insure solutions will not have a negative impact on system performance, availability and serviceability.
Assist with support of the lab systems to ensure components are configured and functioning properly and available to support testing and development activities as required.
Provide support for field activities including implementation planning and deployment, assisting with troubleshooting/resolving issues.
Assist with development of policies and training of support personnel as required.
Provide Tier 2 support for Federal Service supported products and services.
Insure all deliverables are produced as needed for successful field deployment for initial install and subsequent updates.
Knowledge of multi-factor authentication implementation, Active Directory and authentication across platforms is extremely helpful.
Ability and willingness to learn complex technologies
Good communication skills, both written and verbal.
Strong interpersonal skills to assist and communicate with staff and clients Experience with Windows (client and server) and Linux Operating Systems
Some basic networking concepts.
Experience with ASTRO systems a plus
The potential candidate will be required to complete Standard Form 89 Questionnaire for National Security Positions
Minimum of 3 years recent experience in fielding and supporting Information Technology Systems
Job description provided by Motorola Solutions.
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