Service Contracts and Subscription Operations Analyst

Location: Illinois Remote Work

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Service Contracts and Subscription Operations (SCSO) provides financial and operational support for North American Government & Public Safety Group as well as the Federal Government Markets Division.

We are seeking a collaborative, detail-oriented professional to join our team as a Service Contracts and Subscription Operations Analyst. In this role, you will play a critical part in our people-first culture, taking direct ownership of service and maintenance agreements from initial activation through ongoing lifecycle administration. You will collaborate cross-functionally with IT, finance, and customer support partners to oversee accurate billing, facilitate seamless contract amendments, and resolve workflow inquiries with speed and precision.

If you are an imaginative problem-solver who thrives in an agile, dynamic environment and wants to pursue your potential while supporting our mission of "Solving for safer," we invite you to explore this opportunity. Motorola Solutions welcomes candidates with equivalent practical experience.

Key Responsibilities

Contract Execution & Lifecycle Operations

• Activate service agreements and maintenance contracts in accordance with organizational policies and customer commitments
• Execute contract change requests, renewals, and lifecycle adjustments to maintain data accuracy across platforms
• Review required legal documents and confirm necessary approvals are established prior to contract activation

Financial Operations & Billing Alignment

• Analyze transaction types and underlying accounting treatments to evaluate billing and operational consistency
• Oversee the processing of log credits and financial adjustments across customer accounts
• Analyze revenue recognition milestones and billing schedules to help provide accurate reporting

Cross-Functional Systems Support & Case Resolution

• Resolve incoming service requests and inquiry cases within established service levels
• Partner with IT teams to troubleshoot system discrepancies and help improve enterprise platform workflows
• Coordinate with internal stakeholders to help ensure operational continuity across support teams

Technical Expertise

• Oracle R12 to manage service contracts and evaluate billing/revenue schedules
• Service Cloud to oversee case management and track customer inquiries
• Spreadsheet Software (Microsoft Excel or Google Sheets) to organize, audit, and analyze operational datasets

Professional Experience

• Problem Solving to research discrepancies, evaluate data trends, and deliver resolution strategies
• Cross-Functional Communication to partner with technical, operational, and financial teams
• Process Governance to maintain documentation standards and complete tasks independently in an evolving environment

Preferred Qualifications

Experience with Sales Management System (SMS)

Familiarity with service revenue recognition principles and internal commercial agreements

Target Base Salary Range: $55,000- $65,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

Associates Degree

2+ years of Support or Service Contract / Contract Management experience

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Additional Locations: Schaumburg, IL