Back Office Support Specialist

Location: Vancouver, Canada

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

As a key unit within the Customer Support organization, our team directly supports partners and customers in resolving technical issues with Motorola Solutions' Video Security and Access Control products. We serve as a vital link between frontline support specialists, Product Management, and Engineering to accelerate complex escalations. Our department emphasizes collaborative problem-solving, agent mentorship, and institutional knowledge sharing to build long-term organizational capability. We foster a transparent, customer-first culture that values open communication, teamwork, and continuous career growth.

As a Back Office Support Specialist, you will act as a key technical escalation point and operational anchor within Avigilon’s technical support ecosystem. This role is responsible for driving complex technical investigations to resolution, prioritizing critical back-office incident queues, and bridging communication between frontline support, Technical Support Escalation Partners (TSEP), and Engineering teams.