IT Manager - Asset Management

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.

We are a team of over 20,000 experts working across the world in more than 50 countries.

We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.

Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.

As the IT Manager- Asset Management reporting to the Head of IT - Service Delivery and Operations, you will lead the governance and operational assurance of IT asset management across the organisation. You will oversee the Software Asset Management (SAM) and Hardware Asset Management (HAM) capabilities, ensuring software licensing and end-user device administration are controlled, effective and aligned to business priorities. You will set policy, define and enforce standards, and ensure that hardware, software and licensing are appropriately managed from request through to disposal.

You will own the business requirements, priorities, data and control outcomes for IT asset management, with particular accountability for the ServiceNow SAM and HAM modules. Working with the relevant ServiceNow technical teams, you will translate operational and control requirements into effective platform configuration, automation and reporting. You will collaborate closely with Infrastructure, Service Delivery, Security, Procurement, Regional IT, Facilities and Finance to improve data quality, strengthen accountability and provide trustworthy insight for strategic and operational decision-making.

Key Responsibilities

Define, maintain, and enforce enterprise-wide HAM and SAM policies, standards, and lifecycle controls (request, procure, receive, deploy, support, retire, dispose).

Establish, maintain and actively enforce clear RACI and accountability across IT, Procurement, Security, Finance, Facilities, Regional IT, business units and Partners. Chair or contribute to governance forums, resolving ownership gaps and driving ongoing adherence rather than treating accountability as a one-time exercise.

Embed standardised processes for hardware and software onboarding/offboarding, ensuring security, data protection, and financial controls are applied at each stage of the lifecycle.

Own remediation of ITAM-related audit findings and maintain continuous audit readiness across regions and suppliers.

Own the quality of IT asset data in ServiceNow and other authoritative asset repositories. Define data standards, ownership, reconciliation schedules and automated validation controls to ensure accuracy, completeness and reliability.

Own the business requirements, priorities and control outcomes for ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM). Work with ServiceNow platform and technical teams to implement and configure effective workflows, automation, self-service, controls and reporting.

Monitor and mitigate ITAM risks, including licensing, contractual, security, and financial exposure; escalate and track risk remediation plans to closure.

Oversee software licence governance including entitlements, renewals, true-ups, and optimisation to avoid non-compliance and reduce cost.

Partner with Procurement and Finance to align on forecasting, budgets, renewals, and supplier performance; ensure commercial terms support governance objectives.

Drive sustainable asset practices and track end-of-life handling and environmental compliance.

Create and maintain a unified KPI and governance dashboard; publish performance, compliance, and risk metrics to stakeholders with clear actions.

Report ITAM performance, risks, control weaknesses and improvement priorities to IT leadership in a timely manner. Demonstrate how ITAM outcomes support wider business objectives, communicate measurable improvements and escalate issues requiring leadership action.

Develop knowledge articles, work instructions, and training to enable first-time-right execution by support teams and end users; lead change adoption activities.

Lead, coach and develop the SAM and HAM teams and colleagues supporting ITAM operations across regions and functions, ensuring the specialist capability required for software licence management and end-user device administration.

Personal Attributes

• Influences and gains commitment without direct line authority; able to challenge constructively and build consensus.
• Clear, persuasive communicator for technical and non-technical audiences; credible with senior stakeholders.
• Strong risk and control mindset with excellent judgementbalancing compliance, cost, and user experience.
• Analytical and data-driven with high attention to detail; relentless on data quality and process discipline.
• Continuous improvement orientation; promotes inclusion, collaboration, and professional growth.

Key Performance Indicators

• Compliance to ITAM policies and lifecycle controls across business units and regions.
• Reduction in audit findings and timely closure of remediation actions.
• Asset data quality (accuracy, completeness, reconciliation success rates) across CMDB/asset repositories.
• ServiceNow SAM and HAM control effectiveness, workflow adoption, reconciliation performance and delivery of agreed platform improvements.
• Licence compliance and optimisation outcomes (e.g., avoided penalties, cost savings, reclaim/re-harvest rates).

Candidate Specification

Essential

• Proven experience establishing and governing ITAM frameworks, policies, and controls in complex/global environments.
• Extensive leadership experience in a complex or global environment, including oversight of specialist SAM and HAM capabilities.
• Strong knowledge of software licensing, hardware lifecycle, and compliance, including audit and risk management.
• Strong hands-on experience of ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM), including defining business requirements, data standards, workflows, controls and reporting.
• Ability to influence and align cross-functional teams (Procurement, Finance, Security, Facilities, Regional IT, vendors).
• Excellent communication, negotiation, and stakeholder management skills across all organisational levels.
• Analytical, data-driven decision maker with a track record of measurable optimisation and risk reduction.

Desirable

• Professional certifications (e.g., ITIL, ISO/IEC 19770, CSAM/CAMP/SAM) or equivalent experience.
• Experience leading change and adoption initiatives; familiarity with agile ways of working.
• Background in supplier/commercial management, sustainability reporting, or financial governance related to IT assets.
• Flexible working
• At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Our benefits package is designed to enhance your experience

Agile working

Critical illness and compassionate leave

Paternity Leave

• Group term life insurance, and Group medical insurance coverage
• Career mobility options
• Short and Long-term global employment opportunities
• Global collaboration and knowledge sharing

Employment Compliance Requirement

• As part of our global compliance requirements, all candidates must hold a valid Right to Work (RTW) document in India, which will be verified during the recruitment process.
• Acceptable documents include a Passport, Voter ID, or Birth Certificate.
• By applying, you confirm that you can provide valid documentation if and when required.