Principal Technical Consultant

Location: Sydney, Australia Office

We are seeking an experienced Principal Technical Consultant to join our Professional Services team. In this customer-facing role, you will lead the technical delivery of enterprise software implementations, integrations, workflow automation and AI. You will work closely with customers, Sales Engineers, Project Managers, Product teams, and Consultants to deliver scalable solutions that improve business outcomes, streamline processes, and maximise customer value.

Key Responsibilities

• Technical delivery of customer implementations and transformation projects.
• Technical leadership and mentorship to MRI resources.
• Design AI-enabled future-state workflows that improve efficiency, value and customer experience.
• Analyse customer business processes and recommend automation opportunities to improve efficiency and user experience.
• Conduct technical workshops and collaborate directly with customer stakeholders.
• Drive adoption of new capabilities across the organisation, ensuring initiatives align with business priorities and deliver measurable value
• Review solution designs to ensure quality, scalability, security, and alignment with architectural standards.
• Support project estimation, solution planning, and implementation governance.
• Act as a key connection between customer, delivery teams and product, clearly communicating capabilities, limitations and best practices.

About You

• Bachelor's degree in Business, Information Technology, Computer Science, or related field.
• 10-12+ years' experience in technical consulting or sales engineering.
• Proven experience delivering customer-facing projects.
• Strong understanding of enterprise applications, SaaS platforms, APIs, integrations, and data migration.
• Strong data integration and analysis capabilities including SQL, ETL processes, XML/JSON, stored procedures, reporting tools, and Microsoft Excel.
• Excellent stakeholder management, communication, and problem-solving skills.
• Ability to balance hands-on technical delivery with leadership and mentoring responsibilities.
• Experience working with cross-functional teams including Product, Sales, Customer Success, Support, and Engineering.

Desirable

• Experience within ERP, CRM, Property Technology, Finance, HR, Supply Chain, or Enterprise SaaS platforms.
• Microsoft Power Platform experience highly regarded.
• Azure, AWS, Agile, Scrum, PMP, or equivalent certifications.
• Experience working in a Professional Services or consulting environment.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!