Production Manager

• Location: Paris
• Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
• Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
• Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

Mission

As a Client Services Production Manager, you will manage essential activities at Murex. You will ensure the operational excellence and satisfaction of your clients (whether Managed Services or on-premises) by orchestrating service delivery, coordinating internal contributors, and acting as the face of Murex for the client for production support and evolutions. You will increase your expertise in MX, drive cross-selling opportunities, and lead your CET team on production topics. You will play a pivotal role in our transformation program and pave the way for advancing into roles such as team leadership, architecture and client management.

Your Role

• Develop a mutually beneficial long-term partnership between Murex and these clients
• Ensure instance stability in production though adequate support in line with contract obligation
• Organize support activities by providing adequate staffing and ensuring availability of suitable support structures at Murex and at the client
• Create adequate communication and processes between Murex and client teams
• Manage light evolution of the production and allow extension
• Properly monitor client satisfaction and support cost
• Demonstrate value of maintenance to the client
• Enhance leverage of (and the value from using) the Mx platform for the client

Your Profile

• Minimum of 5/6 years of relevant client services and Mx experience
• Previous experience as Support Coordinator for a client is a plus
• Proven experience in the management of a functional team providing support to a client
• An ability to act as an escalation point to ensure an appropriate response is put in place both at Murex and client
• An ability to anticipate issues/risks and trigger corrective actions at Murex and at the client
• Ability to develop trust-based relationships with client contacts
• Proactively providing them with relevant and fit-to-purpose information and advice
• Managing expectations and acting with integrity and accountability
• Reliably following through on what matters to them and helping them leverage Murex’s offering to reach their objectives
• Depending on the account activities, traveling may be required to meet with clients