Technical Support Engineer (Remote) - Colombia

• Ready to Build Solutions and Make a Difference? Join My IT Crew.
• At My IT Crew, we believe great IT support is about more than resolving technical issues. It's about building strong relationships, creating positive client experiences, and helping businesses succeed through reliable technology.
• Since 2016, we've been helping organizations simplify IT while building a workplace where collaboration, learning, and innovation are part of everyday life.

Why people enjoy working here

• Consistently maintaining a 97% client satisfaction rating
• Modern tools and technology that help you work efficiently
• A collaborative environment where ideas are encouraged
• Opportunities to grow your technical skills and advance your career
• We're looking for a Support Engineer who enjoys troubleshooting complex technical issues, working directly with clients, and continuously expanding their knowledge.
• Position: Support Engineer
• Location: Remote
• Department: Service Delivery
• Schedule: 9:00 AM – 6:00 PM EST (New York)

What You'll Be Doing

• In this role, you'll provide technical support to a variety of business clients while ensuring an excellent customer experience. Your responsibilities include:
• Diagnose and resolve issues involving Windows workstations, Microsoft 365, servers, networking, and business applications.
• Manage and prioritize incoming support requests while maintaining clear communication with clients throughout the resolution process.
• Escalate complex issues appropriately and collaborate with senior engineers when additional expertise is needed.
• Configure, maintain, and troubleshoot Microsoft environments, including Active Directory, Windows Server, DNS, DHCP, and virtualization platforms.
• Support network infrastructure, including firewalls, wireless networks, switches, VPNs, and VoIP solutions.
• Document troubleshooting steps, resolutions, and technical procedures to improve internal knowledge sharing.
• Coordinate with third-party vendors when necessary to resolve hardware, software, or connectivity issues.
• Participate in team meetings, technical training sessions, and continuous process improvement initiatives.
• Deliver professional, friendly, and timely support that helps clients stay productive.

What We're Looking For

You'll be successful in this role if you have

• Experience supporting Windows environments in a professional IT setting.
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V.
• Experience troubleshooting networking technologies including firewalls, switches, Wi-Fi, VPNs, and TCP/IP.
• Familiarity with Remote Desktop, remote support tools, and remote application technologies.
• Excellent communication skills and a customer-first mindset.
• Strong documentation habits and attention to detail.
• The ability to prioritize multiple requests while remaining organized under pressure.
• A collaborative attitude and willingness to learn new technologies.
• Why Join My IT Crew?
• Work with a supportive team that values collaboration and continuous learning.
• Access industry-leading tools and well-maintained documentation.
• Grow your technical expertise through ongoing training and mentorship.
• Make a real impact by helping clients solve meaningful technology challenges.
• Join a company that values initiative, accountability, and professional development.
• If you're looking for an opportunity where your technical skills and customer service mindset can make a real difference, we'd love to hear from you.
• Apply today and become part of the My IT Crew team.